What publications have you contributed to?
Say This Not That, The Original(Link)
Available on Amazon.com
This is THE ORIGINAL Say This--Not That Book! Description: Have you ever had one of those “I wish I hadn’t just said that!” moments? In “Say This, Not That,” expert communication trainer Dan O’Connor gives you the words and phrases you can use to effortlessly hit your communication target every time. With “Say This, Not That,” you can skip right to the punch and learn the danger phrases to avoid—the ones that are sabotaging your message, and the power phrases to use—the ones that will enable you to deliver your message with clarity and effectiveness—the ones that will move you to a new communication level and put you in the category of savvy communicator. No more skimming through pages to find what you’re looking for--every page has useful tools you’ll be able to apply immediately, and examples of each phrase in use. Furthermore, this program comes complete with quick-reference reminder cards you can have at-the-ready, so you can really make these techniques your own—not just for one enthusiastic moment, but forever! What will you find in Say This Not That?
How does your service stand out?
Fluent in both Spanish and English, with over 15 years experience as an international trainer and educator, Dan O’Connor delivers communication and diversity programs designed to assist people to function at their highest social/psychological levels. Having witnessed the business problems caused by office energy vampires, obnoxious bullies, ill-prepared employees attempting to deal with customer service issues, personnel suffering from low self-esteem, subordinates and supervisors constantly struggling for words, Dan began developing tactical training programs that went beyond theory, to scripts, phrases, and memory techniques that help resolve these issues. The result? Offices with fewer problems, higher production, and more money on the bottom line. Dan has trained audiences throughout the United States and Mexico in a dynamic fashion, and a style that is not only intensely entertaining, but highly effective. In preparation for launching his career as communication trainer and consultant, Dan taught business courses at the University of Guadalajara Autonoma in Mexico, served as international sales manager for Mayan Island Real Estate in Mexico, and was an investment banker with Equico Securities in the United States. His broad business experience has equipped him with the insight critical to meaningful seminar presentations and online videos, audios, and written materials.