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Customer Service In-House Training

Develop customized training that is tailored to your organization's needs.

Improve customer experiences and retain more customer service personnel with in-house training.

Work with an In-house Account Manager to Develop the Training You Need

Build the program you want

Customize your learning experience to fit your organization's needs.

Learn on your Schedule

Develop 60-minute to multi-day presentations

Get everyone on the same page

Ensure your team learns the same skills and promote working together

Save money - train your team onsite

Reduce travel expenses and out-of-office production loss

Your customer service team interacts with your customers on a daily basis and can influence their opinion of your organization. Customer service professionals need to be reactive, proactive and diffuse challenging situations. It is essential that your customer service team receives proper training to meet these unique situations.

  • Techniques for Handling Challenging Customers
  • Essential Communication Skills for Customer Service Professionals
  • Damage Control: How to Recover From a Customer Service Catastrophe
  • Relieving Stress in a Chaotic Working Environment
  • Customer Service Upselling: Best Practices to Capitalize on Every Call

Do you need continuing education credits?

Let our experienced account manager help you determine the best options for accreditation fulfillment.

  • CPE
  • CLE
  • AIA
  • HRCI
  • SHRM

Contact our In-house account manager today to start building your tailored training program. Please provide some information below and we will get back to you shortly.


Call 866-352-9539 or Email [email protected]

Lorman has developed over 60 customer service topics that have helped organizations meet compliance obligations and improve their customer's experiences. Our in-house team will customize any training session to fit your organization's training needs. Whether you want virtual training for a few hours or a full day with a trainer onsite we can make that happen!

Frequently Asked Questions

What's the cost of in-house training?
Our pricing is structured to meet the distinct needs of each client. Since each customer experience is different, we will work with you to get you the most affordable price based on your training needs.
How many employees should we train?
There is no limit to the number of employees that can be trained at any event. A higher number of attendees benefits the group dynamics and increases your cost efficiency, while a smaller group allows for more focused training on specific skills and improves working relationships.
What locations do you provide training in?
We currently provide training all across the U.S. and Canada.
How long does the training last?
You determine the schedule. We can provide training onsite for partial-day, full-day and multiday sessions, as well as customized in-house training via live webinar. Every attempt will be made to accommodate any schedule requirement you may have.
How do I get started?
We will conduct an initial consultation phone call, with which we will determine your individual training needs, expectations and the date you would like to schedule the event. To get started, call our in-house training account manager at 866-352-9539, email us at [email protected] or simply fill out the information request form to the right.