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Customer Service Continuing Education

All of your Customer Service training needs with Live Webinars, OnDemand Webinars, in-house training and Bookstore products

Find Customer Service training courses convenient to your schedule and products to help you stay current and compliant.

Customer service is not just a position within a company. Customer service is how business conduct themselves every minute of the day regardless if its in person, online, on the phone or how your website conducts itself to your customers. We focus our Customer Service training courses and products on keeping you and your business compliant all the way from the in person compliance and fundamentals to how your online presence and online customer service acts when your customers are interacting.

Some of Upcoming and Past Customer Service Training Include:

Turn Any Course into In-house Training

Tailor any Lorman customer service training course into a convenient, in-house training program. Fulfill your organizationís educational needs by bringing your customer service training onsite. Taking advantage of an in-house training program allows you the flexibility to decide what and when you want to learn.

Customer Service Resources

Read Now White Paper Phrases Customer Service Professionals Should Avoid
Published: January 17, 2018
White Paper
Read Now White Paper Creating a Great Customer Return Policy
Published: January 3, 2018
White Paper
Read Now Slide Deck Service That Achieves Revenue (STAR)
Published: December 27, 2017
Slide Deck
Read Now Slide Deck How to Put Customers on Hold and Keep Them Happy
Published: December 13, 2017
Slide Deck
Read Now White Paper Tips for Overcoming Language Barriers in Customer Service
Published: November 29, 2017
White Paper

View more Customer Service resources

Learn More

Unlimited Training With the All-Access Pass

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

Live Webinars
OnDemand Webinars
MP3 Downloads
Course Manuals

Audio Recordings*
Executive Reports
White Papers and Articles
Sponsored Live Webinars