Lorman Education Services’ online customer service training is the best way for your team to improve their skills without having to take time away from their other responsibilities. Since 1987, we have been an innovator in the field of distance learning for professionals in a range of different industries. Our online courses offer all the benefits of in-person training — including the opportunity to learn directly from prominent management experts — without the hassle of having to travel.
Follow the links on this page to browse our catalogue of upcoming programs and archived customer service training programs, or contact our office for assistance.
Does Customer Service Still Matter?
With more business being conducted online, what does it mean to provide a great experience for your customer? Rather than diminishing the importance of customer service, a multichannel sales environment demands versatile professionals who can adapt to new technologies and changing modes of communication. It’s not uncommon today for all stages of the sales funnel to take place over email or chat — how can your team deliver personalized service that generates repeat customers without seeing them face to face?
Keeping your customer service training current is the best way to manage these and other challenges. Ultimately, better-trained service professionals will be more flexible and better equipped to succeed in the future.
Customer Service Training at Lorman Education Services
Lorman Education Services’ online customer service training options include:
- Live training programs, hosted by our expert faculty and delivered via our secure server. Live training gives you all the benefits of a classroom experience without having to step away from the office. We host dozens of courses every month — check out our calendar for upcoming events, or sign up for our mailing list for the latest updates.
- OnDemand training, including previously recorded programs and other self-study programming, that can be downloaded or streamed at your convenience. Our archive contains over 11,600 titles that can be accessed immediately. Explore your options for customer service training by following the links on this page.
Specific programming that may be of interest to customer service professionals includes “Privacy Policy Do's and Don'ts for Customer Service Professionals,” “Providing Exceptional Customer Service for a Diverse Clientele,” “Applying a New Set of Metrics to Deliver Best Service for Customers,” and more.
Affordable Training for Today’s Businesses
Customer service training at Lorman Education Services isn’t just convenient — it’s also one of the best investments you can make for your business. We’ve designed our customer service training courses to be accessible to professionals at all stages of their careers, and relevant to businesses in practically any industry. Our programming will help you improve customer retention, drive sales, reduce negative reviews and make your staff happier and more productive overall.
Courses start at just $99. For the best value, however, consider purchasing an $699 All-Access Pass for a full year of unlimited training. We also offer enterprise licenses for training your entire team — contact our office directly for details.
