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Customer Service Continuing Education Courses

Improve your customer service skills with continuing education live seminars, OnDemand and online training.

Lorman Education Services’ online customer service training is the best way for your team to improve their skills without having to take time away from their other responsibilities. Since 1987, we have been an innovator in the field of distance learning for professionals in a range of different industries. Our online courses offer all the benefits of in-person training — including the opportunity to learn directly from prominent management experts — without the hassle of having to travel.

Follow the links on this page to browse our catalogue of upcoming programs and archived customer service training programs, or contact our office for assistance.

Does Customer Service Still Matter?

With more business being conducted online, what does it mean to provide a great experience for your customer? Rather than diminishing the importance of customer service, a multichannel sales environment demands versatile professionals who can adapt to new technologies and changing modes of communication. It’s not uncommon today for all stages of the sales funnel to take place over email or chat — how can your team deliver personalized service that generates repeat customers without seeing them face to face?

Keeping your customer service training current is the best way to manage these and other challenges. Ultimately, better-trained service professionals will be more flexible and better equipped to succeed in the future.

Customer Service Online Training Resources

Read Now White Paper Creating a Great Customer Return Policy
Published: January 3, 2018
White Paper
Read Now Slide Deck Service That Achieves Revenue (STAR)
Published: December 27, 2017
Slide Deck
Read Now Slide Deck How to Put Customers on Hold and Keep Them Happy
Published: December 13, 2017
Slide Deck
Read Now White Paper Tips for Overcoming Language Barriers in Customer Service
Published: November 29, 2017
White Paper

View more Customer Service Online Training resources

Customer Service Training at Lorman Education Services

Lorman Education Services’ online customer service training options include:

Specific programming that may be of interest to customer service professionals includes “Privacy Policy Do's and Don'ts for Customer Service Professionals,” “Providing Exceptional Customer Service for a Diverse Clientele,” “Applying a New Set of Metrics to Deliver Best Service for Customers,” and more.

Affordable Training for Today’s Businesses

Customer service training at Lorman Education Services isn’t just convenient — it’s also one of the best investments you can make for your business. We’ve designed our customer service training courses to be accessible to professionals at all stages of their careers, and relevant to businesses in practically any industry. Our programming will help you improve customer retention, drive sales, reduce negative reviews and make your staff happier and more productive overall.

Courses start at just $99. For the best value, however, consider purchasing an $699 All-Access Pass for a full year of unlimited training. We also offer enterprise licenses for training your entire team — contact our office directly for details.

Learn More

Unlimited Training With the All-Access Pass

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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