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Workers' Compensation Metrics: Assessing and Reporting on the Success of Your Program

Learn how to create a tailored reporting program that provides you with the answers you need.

Employers struggle with finding a way to measure the effectiveness of their occupational health programs and crafting reporting packages that are relevant and action-focused. Often data is difficult to collect, or overwhelmingly detailed. Vendor-supplied reports are generally focused on tactics, not strategic outcomes. This leaves many employers unable to answer some of the most critical risk management and fundamental program performance questions. This topic will provide detailed analysis of what constitutes a successful worker's compensation program. Each of the essential elements of successful workers' compensation programs will be presented in detail. Finally, there will be an exploration of how to apply these concepts of items such as scorecards, dashboards and outcome-focused reporting in your own claims management programs. You will learn how taking a stewardship approach to your program when all elements are functioning in an optimal environment when processes have improved and function in a dynamic environment.

Runtime: 91 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Where to Start?

  • Key Elements of Successful Workers' Compensation Programs
  • Industry Specific vs. General
  • Outliers and How to Embrace Them
  • Management Temperature for Change If Needed

How to Get There

  • From Data to Wisdom: Creating Buy-In
  • Tailoring Your Metrics Program
  • Appreciating the Unique Nature of Your Data

Where Are We Going From Here?

  • Creating an Action-Focused Metrics Package
  • Understanding the Unique Role of Tools Such as Scorecards and Dashboards
  • Crafting Outcomes - Focused Reports
  • Developing Program Stewardship Programs and Reporting Packages
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on March 29, 2017.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Sandy C. Fralich

JWF Specialty

  • Vice president of Business Development and Client Services for JWF Specialty Company
  • 22 years of experience in workers’ compensation in Indiana
  • Former executive director of the Indiana Workers' Compensation Board, and for the last 10 years, has been consulting with Indiana Self Insured employers by assembling quality claims programs and metrics for exceptional performance
  • Designed programs for return-to-work, loss control, industry benchmarking, and employer specific objectives, along with tools to measure and monitor progress toward their success
  • Developed company-wide metrics for agency performance in the marketplace and hosts an annual seminar on workers' compensation in Indiana for clients and prospective clients

JWF Specialty Company is a subsidiary of Old National Bank, and was developed in 1988 to provide alternative risk services for clients seeking nontraditional or alternative methods for risk management and financing. JWF Specialty provides program management, claims management and leading-edge technology to self-insured corporations, governmental entities, groups, associations, insurance agents and insurance companies. JWF Specialty is the largest Third Party Administrator domiciled in Indiana, and their seasoned principals provide unmatched quality customer service, as JWF Specialty enjoys a 90% retention rate of clients and employees who loyally appreciate the exceptional service and relationships based on achieving positive results.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 399420
Published 2017
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