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Dealing With Difficult Customers

Learn how to diminish customer issues and create a happier, more rewarding customer culture.

There are times when customers seem exceedingly unreasonable in their requests. They become angry and hostile, even disrespectful. Yet, cooler heads prevail and more importantly, customers are the reason for the business. A superior experience generates return customers and diehard loyalty. In this age of social media, great customers spread the word like wildfire, attracting hordes of new customers on a limited advertising budget. Combined with the fact that 86% of consumers will pay more for a better experience. Therefore, we need to do what we can to protect the brand, create win wins and ensure customer success. You must attend this topic, to diminish customer issues and create a happier more rewarding customer culture. Customers provide the focus for the organization. Customers provide your company's success or failure. Customers can make or break an organization. The reason is if they are unhappy, they will tell others and then they will leave your company to a competitor. This material provides answers to the issues you have and how to quickly correct them.

60 minutes
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Get Into the Mind-Set of Your Customers -- What Do Customers Really Expect?

Discover What Customer Service Excellence Really Means

Tips for Dealing With Difficult Customers

How to Regain Control of Pushy Customers

Why Customers Are Unreasonable

Impact of Culture and Difficult Customers

Tips and Techniques to Negotiate With Customers You Can't Afford to Lose

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 15, 2021.

Call 1-866-352-9540 for further credit information.

MP3 Download

No credit available.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • President of Stevens Consulting Group
  • 33 years of true sales experience and advanced degrees in sales productivity
  • Over 30 years of investment banking, private equity and merger, and acquisition experience
  • Author of the successful sales process books, Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 14 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Has a top-ranked podcast - Sales Acceleration
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • Over 3,500 business articles and 45 audios, and over three decades of revenue experience
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • Sponsored Live Webinars

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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408844
Published 2021
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