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Live Webinar

90-minute live streaming program
  • October 3
  • 1:00 - 2:30 pm EST

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Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation

October 3

Understand the risks associated with telephone triage and learn strategies to improve patient care and provide quality advice to patients.

The telephone, once used merely as an appointment scheduling device, has become an integral part of provider-patient interactions. Research indicates that up to 30 percent of all primary health care is handled over the telephone. However, without proper training and accountability, telephone triage can result in improper diagnosis and management as well as legal liability. This information will address the issues of digital and internet messaging in medical practices as well. This raises concerns about the potential for complicating triage communications beyond telephone use and may signal entry into troublesome legal areas. Receive a brief overview the concept of malpractice as well as important considerations when providing telephone advice. A case study approach will be used to help providers craft telephone triage systems that improve patient care and decrease the likelihood of being sued.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Regulatory Basis of Telehealth Practice
  • Nursing Regulatory Concerns
  • Role of State Boards of Nursing
  • Consumer Education and Consumer Rights
Fundamentals of Telephone Triage Services
  • Documentation – Electronic or Paper Charts
  • HIPAA Concerns
  • Internet and Digital Communication Guidelines
  • Supervisory and Training Issues
  • Strategies to Minimize Risk
Important Torts in Telehealth
  • Specific Risk Minimization Strategies
  • Selected Case Review
Methods to Improve Quality of Care and Reduce Liability
  • ANA and State BON Advice
  • JCAHO Standards
  • Specific Quality Assurance Strategies and Evaluation Guidance
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on April 18, 2017.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

  • ACHE 1.5
     
  • The American College of Healthcare Executives no longer pre-approves courses or organizations. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting an application to the American College of Healthcare Executives for advancement or recertification. ACHE Qualified Education credit must be related to healthcare management (i.e., it cannot be clinical, inspirational, or specific to the sponsoring organization). It can be earned through educational programs conducted or sponsored by any organization qualified to provide educational programming in healthcare management. Programs may be sponsored by ACHE, chapters or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.).
     
  • HFMA 1.5
     
  • This course is approved by HFMA for certification maintenance of continuous educational points and will equal 1.5 points of classroom instruction.
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Who should attend?

This live webinar is designed for nurses, nurse practitioners, nursing administrators, physicians, nursing and physician assistants, medical administrators and other health care professionals.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Vicki E. Long, D.N.P., R.N., C.N.M.

Vicki E. Long, D.N.P., R.N., C.N.M.

USCAiken

  • Assistant professor, School of Nursing University of South Carolina Aiken
  • Teaches in South Carolina, where she coordinates the senior Leadership courses in two separate nursing programs
  • Has taught subjects focusing on issues in Women’s Health at several universities on the east coast
  • Received the 2015 USCA Excellence in Teaching award, having been nominated by her students
  • Nationally and internationally recognized speaker on a variety of subjects in obstetrics and gynecology
  • Spent thirty years in private practice as a certified nurse-midwife in Annapolis, Maryland
  • Lead author on the acclaimed book Telephone Triage for Obstetrics and Gynecology, which is currently under production in its third edition
  • M.S.N. and Midwifery degrees, University of Illinois Medical Center Campus in Chicago; D.N.P. degree, Catholic University of America, focusing on postpartum depression; B.S.N. degree and B.A. degree in English, University of Washington
Patricia C. McMullen, Ph.D., J.D., CRNP, FAANP, FAAN

Patricia C. McMullen, Ph.D., J.D., CRNP, FAANP, FAAN

The Catholic University of America

  • Dean and ordinary professor, School of Nursing The Catholic University of America
  • Practices as an educator, women’s health nurse practitioner and attorney
  • Has held faculty positions at several universities, and has worked clinically at Johns Hopkins Hospital, the Baltimore City Health Department, and in private practice
  • Selected as a Distinguished Practitioner by the American Academies of Practice, a Fellow of the American Association of Nurse Practitioners, and a Fellow of the American Academy of Nursing
  • Presented numerous workshops on legal issues in nurse practitioner practice
  • Wrote a number of research and practice-based articles and texts
  • J.D. degree, University of Baltimore School of Law, Ph.D. degree in nursing, The Catholic University of America; B.S.N. and M.S. degrees, University of MD School of Nursing
Mary A. Paterson, Ph.D., RN

Mary A. Paterson, Ph.D., RN

The Catholic University of America

  • Currently a professor emerita at the Catholic University School of Nursing and a managing partner of Terra-P-Group, a private social services consulting firm serving government, nonprofit and academic clients
  • Registered nurse with a Ph.D. in health policy and finance
  • More than 30 years of experience in health policy at the academic, state, federal and international level
  • Taught health care finance in nursing and medical schools and in professional education seminars in the United States, Russia, the Czech Republic, the Middle East, and Vietnam
  • Wrote more than 25 publications and a textbook in health care finance for nursing advanced practitioners and interdisciplinary teams
  • Areas of research include population health policy, family and community participation in health care and health policy, program evaluation, and quantitative methods in population health
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401026
Published 2017
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