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OnDemand Course

Recognize and Resist Manipulative Communication

Uncover the root of manipulative behavior and learn how to approach these situations with confidence.

Have you ever been in a situation where you felt like you couldn't win - no matter what you say or do, you are wrong? How do you avoid that frustrated feeling when you know there must have been a better way to handle yourself? What are some techniques for staying calm and diffusing others to avoid drama and get to the point? How can you use techniques of influence without being a manipulator yourself? This topic goes beyond 'tips and strategies' to uncover the roots of manipulative behavior. Exploring why people play games allows you to diagnose the reasons behind their actions, which provides a framework for approaching situations from a position of confidence. From there you can disarm them, move beyond the game playing, and take control of your communications.

60 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Identify Manipulative Communication

  • What Is Manipulation? What Motivates Manipulators?
  • How Is Manipulation Different From Influence?
  • How Can You Recognize Manipulative Communication?

Stay Calm, Confident, and Conscious During Manipulative Encounters

  • Reframe Impressions That Trigger Defensiveness and Anger
  • Leverage Rational Thought Patterns to Be in Control of Thoughts, Feelings, and Behaviors
  • Circumvent the Internal Fight or Flight Response to Stay Calm and Focused

Diagnose Difficult People and Confront Manipulation at Its Root

  • Buy Time in Communications to Move From Reaction to Response
  • Identify the Root of Manipulation to Determine the Best Approach
  • Disarm Manipulators to Take Control Without Escalating or Triggering Defensiveness

Resist Manipulative Communication to Preserve Peace and Approach Genuine Dialog

  • Separate the Person From the Problem to Perform Without Intimidation
  • Master Techniques for Communicating With Clarity, Conciseness, and Confidence
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on September 10, 2021.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Sheryl Prindle

Sheryl Prindle

Professional Coach Academy

Sherry Prindle

  • Virtual Training Specialist – Successful Training Solutions
  • Lead Trainer and Content Developer – PTR Performance Training Resources
  • Founder of the Professional Coach Academy – Certifying life and executive coaches since 2008
  • Author of multiple articles and book chapters dealing with communication
  • Founder and host of the Star Marketing Summit biannual event for speakers and coaches
  • Certified as a professional trainer and master coach
  • Interdisciplinary Master of Arts degree in Business, Communications, and Linguistics from the University of Texas at Arlington
  • Contact at 817 657-5301 or [email protected] @SherryPrindle on social media
  • www.ProfessionalCoachAcademy.com
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

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Product ID: 409173
Published 2021
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