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Overcome the Challenges of Providing Toilets in Public Areas

Learn how to improve access to public toilets and overcome the challenges of providing them in public areas.

With the ever increasing opioid crisis and inadequate Federal housing assistance, more and more people are becoming unhoused and living on the streets. Urban cities all across America are being challenged on how to handle this disturbing trend. Tents on sidewalks and public spaces are presenting new challenges to public works departments all across America. San Francisco public works response has been to develop a very simple yet effective solution to deal with the problem of human and animal waste on the streets public restrooms by with paid attendants. This unique combination of a workforce development program to strategically address a municipal issue is proving to yield very positive results. While at first glance the job may appear fairly simple, pit stop attendants must possess a unique mix of traits including acute emotional intelligence, de-escalation skills and an ability to identify and communicate with a wide range of behavioral and mental health issues from the clients they serve. This topic will help you strategically think about the very real daily challenges encountered at the pit stops which are often located in some of the most dangerous and chaotic intersections within our urban centers.

Runtime: 87 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is a Pit Stop?

  • Public Spaces
  • Public Responsibilities
  • The Public Sector

Installing a Pit Stop

  • Why a Pit Stop in the First Place?
  • Types of Pit Stops: Fixed vs. Portable
  • Cost Benefit Analysis - Funding Sources

Operations

  • Day to Day Logistics
  • Data Gathering/Sharing
  • Interdepartmental Co-Operation/Intersections

Community Outreach

  • Education
  • Community Partners and Support
  • Public Health and Safety

Workforce Development

  • Management's Vision
  • Opportunity Creation
  • Creating Purpose
  • Establishing High Standards

Hiring and Training

  • Recruitment and Vetting
  • Emotional Intelligence
  • Complex Trauma
  • De-Escalation (SFPD)
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on March 19, 2019.

Call 1-866-352-9540 for further credit information.

  • AICP 1.25
     
  • This course has been approved by the American Planning Association for 1.3 hours of CM credit for AICP members.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Sam Dodge

Sam Dodge

City and County of San Francisco

  • Special assistant to the director at San Francisco Public Works, San Francisco Bay Area Industry Civic & Social Organization
  • Working on the cutting edge of housing and homelessness across the country for the past 19 years and led efforts in San Francisco to create the Department of Homelessness and Supportive Housing, the Navigation Centers, and the Pit Stop Program
  • San Francisco Public Works homelessness coordinator and is working on efforts to build 1,000 new shelter beds, reduce street encampments, activate public spaces, and collaborate with public health and other departments to more effectively address the opioid and methamphetamine crisis and drug user health
Jonathan Gomwalk

Jonathan Gomwalk

City and County of San Francisco

  • Program manager, San Francisco Pit Stop Program
  • Pit stops have been replicated in cities such as Los Angeles, Sacramento, Denver
  • Pit stops awarded The “Bright Idea” Award by The Harvard School Of Business
  • Selected as part of the Mayors Office Of Civic Innovation (MOCI), civic bridge presenters
Lena Miller

Lena Miller

Hunters Point Family

  • Founder and Executive Director of Hunters Point Family and newly established Urban Alchemy Home
  • San Francisco (25 locations) and Los Angeles Pit Stops (13 locations)
  • Civic Center Commons Ambassadors
  • BART/MTA Elevator Ambassadors
  • SF Public Library Stewards
  • San Francisco (Tenderloin) and Los Angeles (Skid Row) Block Cleaning program
  • San Francisco Rec & Park Rest Stop (bathroom attendant)
  • Shower attendants (starting next month is Los Angeles Skid Row)
  • Founder and Executive Director of Bayshore Navigation Center (128 bed shelter facility)
  • Crisis intervention instructor for San Francisco Police Department (Toxic Stress & Emotional Intelligence)
  • M.S.W. degree in social work and psychology; Doctoral candidate in psychology
No photo available

Francois Nion

JCDecaux San Francisco

  • Executive at JCDecaux North America
  • More than 30 years’ experience with successful citywide public-private partnership programs related to street furniture and other transit/pedestrian related amenities
  • Successful in implementation of innovative new technologies, social enterprise programs and sustainable practices financed through advertising program
  • Strong believer of mobility, transit, urban planning and equity
  • Can be contacted at [email protected], 213-608-0910, or @francoisnion
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 405005
Published 2019
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