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Risk Management in Telephone Triage: Lessons Learned From Telephone Triage Litigation

Understand the risks associated with telephone triage and learn strategies to improve patient care and provide quality advice to patients.

Understand the risks associated with telephone triage and learn strategies to improve patient care and provide quality advice to patients. Digital technology, such as telephones and the Internet, has become an integral component of provider-patient interactions. However, without proper training and accountability, such technology may result in improper diagnosis and management and increase legal liability. You will receive a brief overview of malpractice and important considerations when providing telephone advice, using a case study approach.

Runtime: 65 minutes
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Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

The Regulatory Basis of Telehealth Practice

Fundamentals of Telephone Triage Services

Important Torts in Telehealth

Methods to Improve Quality of Care and Reduce Liability

Questions and Answers

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 29, 2018.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Katie Aumann Morales, Ph.D., RN, CNE

Katie Aumann Morales, Ph.D., RN, CNE

Berry College

  • Assistant professor of nursing at Berry College
  • 34 years’ experience as a nurse, 14 years’ experience as a legal nurse consultant, and 8 years’ experience in education
  • Professional presentations on nursing and education topics include Studying for Learning: Active Studying Strategies Lilly Conference on Innovative Strategies to Advance Student Learning and How Do Nurses Ensure That Patient Care Is Safe? Quest for Quality Mayo Civic Center Rochester, Minnesota
  • Publications related to nursing and nursing education include QSEN Teaching Strategies: Collaborative Exams to Promote Learning Through Teamwork and Collaboration; Sponge relay and cardiac Output; Nursing Education Perspectives: Active learning strategies to enhance nursing students’ knowledge of Pharmacology; Use of an Aquarium and Pump to Demonstrate Cardiac Function; Evidence-Based Practice; In Manning, L. & Rayfield, S. Pharmacology Made Insanely Easy and Nursing Made Insanely Easy (9th ed) and (8th ed); Nursing Management in Health Promotion, In Rayfield, T. & Rayfield, S. Keeping It Real! Simplified. (2nd ed.). Bemis, P. Emergency Nursing Bible: Principles and Practices of Complaint-based Emergency Nursing, (5th ed.) Glossary In Peterson, A. & Kopishke, L. Legal Nurse Consulting: Principles & Practice (3rd ed.). Boca Raton, FL; CRC Press Infection Control Tips; Tools for monitoring hand hygiene in a long-term care facility, Infection Peer-Reviewed Published Abstracts Testing the effect of a resident-focused hand hygiene intervention in a long-term care facility: A mixed methods feasibility study, Virginia Henderson Global Nursing e-Repository. and ProQuest Dissertations and Theses database
  • Member of Phi Kappa Phi, Golden Key International Honour Society, Association for General & Liberal Studies, Graduate Nursing Student Academy, Alpha Chi, Georgia Association for Nursing, and Sigma Theta Tau International
  • Ph.D. degree, Georgia Baptist College of Nursing of Mercer University; M.S. degree in nursing education, Grand Canyon University; B.S. degree in nursing, University of Phoenix; associate degree in nursing, Columbus State University
  • Can be contacted at 706-889-2915 or [email protected] and on Twitter® @KMorales
Tina Grall, M.S.N., RN, FNP-C

Tina Grall, M.S.N., RN, FNP-C

GCS affiliated with Northside Hospital

  • 38 years’ experience as a nurse, 33 years’ experience in oncology, including chemotherapy administration
  • Professional presentations on nursing and education topics
  • Written several publications related to nursing and nursing education; The Sunny Side, a humor newsletter for cancer pts (1/1990-12/2994), The Oncology Oracle, a newsletter for consumers spotlighting new cancer treatments (6/1990-12/1994), Laugher is the Best Medicine, The Complete Chemotherapy Course presented through Columbus State University 21.4 CEU (4/1997), and The Bereavement Packet, a collection of info to help families through the grieving process (1996-1999)
  • Member of Oncology Nursing Society, American Nurse Practitioner Association & Sigma Theta Tau
  • M.S.N. degree in nursing FNP-C Georgia College and State University; Macon Campus; B.S.N. degree, Thomas University Thomasville, Georgia; A.D. degree Georgia College and State University; Milledgeville, Georgia
  • Can be contacted at [email protected] or 678-491-5655
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Product ID: 401880
Published 2018
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