Learn evidence-based techniques to defuse tension, prevent violence, and ensure compassionate care.
Healthcare professionals frequently encounter patients, or family members who are agitated, fearful, or noncompliant, especially in high-stress settings. Without proper training, these encounters can escalate into violence, injury, or emotional harm. This session equips attendees with actionable, evidence-based techniques to reduce tension and promote therapeutic relationships. Attendees will gain critical tools to maintain personal and team safety while upholding compassionate, patient-centered care. Learning these techniques is essential to reducing workplace violence, improving patient outcomes, and enhancing staff well-being.
Add to Wishlist
More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Foundations of De-Escalation
- Definition of De-Escalation in Patient Care
- The Psychology Behind Aggression and Agitation
- Trauma-Informed Approach and Cultural Sensitivity
Verbal and Non-Verbal Calming Techniques
- Tone, Pacing, and Word Choice
- Active Listening and Therapeutic Silence
- Personal Space, Posture, and Gestures
Situational Awareness and Environmental Control
- Recognizing Escalation Cues Early
- Environmental Triggers and Risk Factors
- Safety Positioning and Response Planning
De-Escalation Strategies and Models
- The 10 Domains of De-Escalation (Bowers et al.)
- The STOP and LOWLINE Models
- Role-Playing Scenarios and Simulation Practices
Legal, Ethical, and Organizational Considerations
- Documentation and Incident Reporting
- Avoiding Excessive Force and Respecting Patient Dignity
- Building a Culture of Safety and Resilience
Add to Wishlist
More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 12, 2025.
Call 1-866-352-9540 for further credit information.
MP3 Download
No credit available.
Add to Wishlist
More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Pamela Nelson, Ph.D., MSN
Bracane Company
- CEO, Bracane Company, Inc.
- Over 30 years of experience in healthcare, clinical operations, and training
- Frequent speaker on patient engagement, quality, and safety
- Member, Diversity Advisory Council – Association of Clinical Research Professionals
- Author: Numerous white papers on health equity, training, and care quality
- Member: ACRP, ANA, NMSDC
- Education: Ph.D. in Nursing Education, MSN in Clinical Practice
- Can be contacted at [email protected] or www.bracaneco.com
Add to Wishlist
More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
