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90-minute live streaming program
  • June 15
  • 1:00 - 2:30 pm EST

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OnDemand Course

HIPAA and Frontline/Front Desk Health Care Employees - Lessons Learned During the Pandemic

June 15

Learn how to respond properly to patients’ requests for access to all or a portion of their protected health information.

Over the past year, the coronavirus pandemic has emphasized how important it is for front desk and frontline workers to have a practical, workable understanding of how HIPAA’s Privacy and Data Security standards apply. This topic will take a role-based look at some of the key activities performed by front desk health care employees and review opportunities for protecting patient privacy in routine and in pandemic circumstances. Certified privacy officer Leslie Bender, an experienced HIPAA educator, will highlight HIPAA’s requirements in a practical, accessible way for the unique circumstances frontline health care workers face and the challenges the pandemic has brought to patients’ ‘front desk’ experiences.

Learning Objectives

  • You will be able to recognize patient’s communication preferences about how their protected health information is used and disclosed.
  • You will be able to review the HIPAA compliant authorization.
  • You will be able to identify who a patient’s legal representative is and what information the personal or legal representative may receive.
  • You will be able to discuss how to properly respond to patients’ requests for access to all or a portion of their protected health information.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Assuring Our Working Knowledge of HIPAA Allows Frontline Workers to Navigate Point of Registration Topics Efficiently
  • What Are the Patient's Communication Preferences About Their Protected Health Information
    • Patient Directory or Registry
    • Furnishing the Notice of Privacy Practices
    • Obtaining Direction From the Patient Regarding Which Friends and Family
    • Emergency Circumstances
    • Abuse, Neglect, Addiction, Reproductive Health or Other Unique Situations
  • The Routine Reasons to Use and Disclose Patient Information
  • Documenting Permission to Share– the HIPAA Compliant Authorization
  • When May You Share Information About a Patient With the Patient's Loved Ones, Co-Workers, or Friends
Evaluating the Significant Situations in Which Third Parties Are Asking for a Patient's Protected Health Information
  • Who Is a Patient's Legal Representative and What Information May the Personal or Legal Representative Receive
  • Business Associates Performing Services by and on Behalf of a Covered Entity
  • The Minimum Necessary Rule and Operations and Payments Activities
  • Behavioral Health Records, Psychotherapy Notes, and Addiction Treatment-Related Information
  • Public Health Officials
  • Emergency Transport, First Responders or Others Who May Be Exposed to COVID-19 When Transporting a Patient to a Hospital's Emergency Department
  • Correctional Institutions
Responding Properly to Patients' Requests for Access to All or a Portion of Their Protected Health Information
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on December 3, 2018.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • ACHE 1.5
     
  • The American College of Healthcare Executives no longer pre-approves courses or organizations. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting an application to the American College of Healthcare Executives for advancement or recertification. ACHE Qualified Education credit must be related to healthcare management (i.e., it cannot be clinical, inspirational, or specific to the sponsoring organization). It can be earned through educational programs conducted or sponsored by any organization qualified to provide educational programming in healthcare management. Programs may be sponsored by ACHE, chapters or other qualified sources, whether the programming is face-to-face or distance offerings (webinars, online seminars, self-study courses, etc.).
     
  • AHIMA (Pending)
     
  • HFMA 1.5
     
  • This course is approved by HFMA for certification maintenance of continuous educational points and will equal 1.5 points of classroom instruction.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for medical records directors, health information managers, billing managers, hospital administrators, compliance officers, and coders.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE

Clark Hill PLC

  • Senior counsel at Clark Hill PLC, a multidisciplinary, international law firm that draws on our attorneys’ comprehensive industry and policy knowledge and a global network of industry advisors and subject-matter experts to provide innovative legal solutions and client-service excellence worldwide
  • An articulate corporate executive with more than 30 years of experience handling compliance, regulatory, transactional, and legal matters for hospitals and financial services companies
  • Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional
  • In addition to being an attorney and government/regulatory relations specialist, she is an experienced mediator
  • Frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and health care industries by several credit, collections, health care and banking associations as well as the U.S. Small Business Administration
  • J.D. degree, University of Notre Dame; undergraduate degree, Northwestern University
  • Can be contacted at [email protected]
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408754
Published 2018, 2021
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