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Strategies to Deal with Miscommunications

Learn the principles and strategies that you need to minimize the risk of miscommunication on the front end and to correct miscommunication when it happens.

Even though communication is the lifeblood of any organization, it's almost impossible to find a company, department or team that doesn't have a communication breakdown or barrier at one time or another. Poor workplace communication leads to more than just simple misunderstandings and individual frustration. It causes conflict; it contributes to low morale; it makes finishing even the easiest of tasks difficult - which ultimately leads to decreased productivity, lower results and diminished success. You will learn practical strategies and techniques to fix communication breakdowns and improve your work environment. By knowing how to stop many miscommunications before they happen and fix them when they do, you'll eliminate negative attitudes, improve relationships, increase job satisfaction and measurably impact productivity. With improved communication, you can free people from conflict and confusion so that they can focus on business results.

Runtime: 90 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Defining Communication

  • Consider the Definition of Communication and What That Implies About Effective Communication
  • What Happens in the Communication Process and Where Are the Opportunities for It to Go Wrong?
  • Understand the Source of the Problem in Order to Define Possible Solutions

Common Communication Challenges

  • Learn to Identify Common Communication Challenges in Order to Avoid Them
  • Special Challenges of Written Communication

Overcoming Common Communication Challenges

  • Perception Filters
  • Nonspecific or Unclear Language
  • Assumptions - Yours and Theirs

Specific Communication Strategies

  • Listener/Reader Focus
  • Reducing Threat Triggers
  • Assertive Strategies
  • Feedback Loops
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on October 10, 2019.

Call 1-866-352-9540 for further credit information.

  • ASA 1.5
     
  • This program qualifies for 1.5 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Guy Harris

Guy Harris

The Kevin Eikenberry Group

  • Master trainer and coach with The Kevin Eikenberry Group, a learning and development organization located in Indianapolis, Indiana that specializes in leadership, communication, team dynamics, and conflict resolution skills
  • Coaches, consults, and conducts regular seminars and workshops on leadership development, communication skills, team dynamics, and workplace conflict resolution
  • Wrote, From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership and The Recovering Engineer Blog
  • M.S. and B.S. degrees in chemical engineering, qualified engineering officer (nuclear) United States Navy, master trainer in the DISC Model of Human Behavior, workplace conflict resolution expert
  • Can be contacted at 317-387-1424 x13, [email protected] or on Twitter® @recovengineer
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • MP3 Downloads
  • Course Manuals
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  • White Papers and Articles
  • Sponsored Live Webinars

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  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 406445
Published 2019
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Available in Multiple Formats

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