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Strategies for Controlling Your Emotions in High-Pressure Situations

Learn to be a better communicator in the workplace by listening and engaging with employees and co-workers.

In today's global and fast-paced business environment, managers and leaders are continually bombarded with demanding situations requiring them to actively monitor their responses to stress. Research suggests that leaders with a skill set higher in social and emotional intelligence (SEI) competencies are more successful than their counterparts by actively implementing SEI strategies at work. Training and development interventions directed on increasing SEI appear to be effective in improving emotional competence in the workplace as well as overall work performance. You'll learn how to be more self-aware and use SEI to your advantage when communicating in the workplace.

64 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding SEI and How It Impacts Work Performance

  • What the Research Says
  • Increasing Inner Awareness of Strengths and Limitations
  • Impact on Work Performance

Emotional Self-Management

  • Identification of Triggers and Understanding Body Responses
  • Emotional Cuing
  • Characteristics of People With and Without This Competency

Implementation of Self-Management Strategies in the Workplace

  • Identifying Strategies That Work for Me
  • Creating a Personalized Plan of Development
  • Taking Action
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on May 17, 2021.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Donna Schmid, Ph.D., LCSW

Donna Schmid, Ph.D., LCSW

True Potential Coaching and Consulting

  • Owner of True Potential Coaching and Consulting
  • Director, Talent Management
  • State of Idaho Social Work Examiners Clinical Board Member
  • Executive coaching, team building, and management consulting
  • Conducts regular seminars and workshops on numerous topics, including the effectiveness of SEI in the role of personal and professional development
  • Graduate level university professor
  • International Coaching Federation (ICF), Association for Talent Development
  • Ph.D. degree in clinical psychology; M.A. degree in clinical social work; certified social and emotional intelligence coach; and advanced certified executive coach
  • Can be contacted at 208-308-1779, [email protected], or on Twitter® [email protected]_hatch
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408632
Published 2021
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Available in Multiple Formats

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