Understand how to deliver bad news sensitively and effectively.
We’ve all been there, where we find ourselves having to have difficult conversations with employees where we aren’t sure how to keep the peace while expressing bad news. This presentation will help you learn how to communicate effectively and reflectively so you can feel good about how you express negative circumstances, such as demotion, improvement plans, raise denial, etc. We will explore specific examples to help you gain confidence in these situations so that you may continue your personal and professional growth during times of difficulty.
Learning Objectives
- You will be able to define your role in sharing bad news.
- You will be able to discuss your primary communication style in sharing bad news.
- You will be able to explain how to handle various situations such as demotion, raise denial, personal disagreements, etc.
- You will be able to identify moments where self-awareness is needed with response.
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Bad News | |
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| Communication Styles | |
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| Empathetic Listening | |
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| Examples | |
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More Program Information
Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
- ASA 1.0
- This program qualifies for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected] Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
OnDemand Course
This course was last revised on September 7, 2016.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Who should attend?
This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice presidents, and human resource managers.
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Amy Nolan
Life Design by Amy
- Board-certified life and executive and licensed psychotherapist
- Practice primarily helps busy professionals with an emphasis on work-life balance and the consciousness of self-care
- Public speaker for her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University and has written curriculum/content for the Institute for Integrative Nutrition
- Has provided over 200 presentations and training to various organizations and sold her previous mental health practice to a corporate entity
- Has been featured in the New York Post, as well as other magazines and online blogs
- Ed.S. degree in organizational management; Master’s degree in counseling psychology
- Can be contacted at [email protected], www.lifedesignbyamy.com, or on Instagram @lifecoachamy
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More Program Information
Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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