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OnDemand Webinar

How To Encourage Personal Resilience In Times of Change

Dealing with constant change of events and the transitions that follow may seem to have become a way of life for many of us. When we feel that the change is good for us we welcome it, embrace it and move on. When we believe that the change will have a negative impact, we are not so fond of it and may experience a negative reaction to it.

We all know that change can be accompanied by stress. When that happens, our emotional and physical well being can suffer and in turn, our work and private lives can be negatively impacted. This is likely what is going on with some of your employees. What's needed in times of change and stress is the ability to adapt and develop resilience. This OnDemand Webinar will help you to better understand the correlation between change, transition, and resilience, and help you to identify what your people can do to build and maintain personal resilience.

You will learn how to help employees identify the difference between change and transition and the emotions associated with them. You will learn how to define resilience and its relationship to their ability to adapt to change and manage stress; identify their thought processes and how to avoid thinking traps; and how to develop a plan to build and maintain resilience.


Runtime: 89 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Overview

  • Learning Objectives

Understanding Change and Transition

  • I Heard It Through the Grapevine
  • Change and Transition
  • Stages of Transition

Let's Define the Terms

  • Resilience
  • Adapt
  • Stressor

Resiliency and Belief Systems

  • The Role of Our Beliefs
  • Ticker Tape Beliefs
  • Iceberg Beliefs

Encouraging Personal Resilience

  • Thinking Traps and Ways to Avoid Them
  • What Resilient People Think, Say and Do
  • Creating a Resilience Action Plan
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on June 26, 2013.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeannie Davis

Jeannie Davis

Now Hear This, Inc.

  • President, Now Hear This, Inc.
  • More than 25 years helping people enhance interpersonal communication skills and improve telephone communication through keynote presentations, workshops and seminars throughout the U.S.
  • Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member since 2012
  • Award-winning author of Beyond Hello: A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing author in Real World Customer Service Strategies That Work
  • Writer of numerous published articles and respected national authority on telephone communication for exceptional customer service
  • 25-year professional member of the National Speakers Association (NSA); Past president of the International Customer Service Association Colorado Chapter (ICSA)
  • Creator of 4-pack audio CD learning series comprised of most requested keynote presentations
  • Clients include Fortune 500 corporations and national association meeting planners
  • Can be contacted at 303-337-1991, [email protected], or www.phoneskills.com
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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* For audio recordings you only pay shipping

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Product ID: 392074
Published 2013
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