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Handling Employees’ Emotional Reactions During Termination or Layoffs

Plan for the broad range of emotional reactions you might experience during a termination meeting.

At some point in the career of a human resources professional, business owner, or functional manager, they will have to handle unpleasant employee departures, such as terminations or layoffs. Whether it is the last straw for the poor performer or the furloughing of a chunk of your workforce due to the global pandemic, managers are the ones who have to address the issues. Business professionals need to handle these challenging conversations with professionalism, grace, and flawless communication skills to minimize the emotional impact on the employees involved. While these sensitive meetings are never fun, with the proper planning, you can limit the trauma for your employees and respectfully handle the situation. This course will review case studies of what not to do, how to plan ahead to handle the inevitable emotional reaction of your employee, and how to position these messages most productively.

60 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

  • Training Goals
  • Agenda Overview

Legal Considerations

  • Check Federal and State Laws
  • WARN Act/State Laws
  • Timing of Final Checks
  • Final Paperwork
  • COBRA

Planning Ahead

  • Call in Your Experts
    • Employment Attorney and/or Consultant
    • PR Consultants
    • Security Specialists
    • Benefit Broker, Insurance Carrier, 401(k) Providers
    • Senior Leaders
  • Layoffs
    • Planning With Senior Management
    • Scope of Layoff
    • Timing of Layoff
    • Communications: Who, What (Messaging), Where (in Person, Zoom®), When, How
  • Terminations
    • No Surprises
    • Properly Trained
    • Opportunity to Correct/Improve
    • Support Provided
  • Both
    • Final Checks If Required
    • Final Paperwork
    • Other Documents
    • Insurance Coverage
    • Operational Concerns (Handing off Clients, Projects)

Possible Reactions

  • Reactions of Affective Employees:
    • Anger, Shock, Denial, Silence, Threats
  • Reactions of Remaining Employees
    • Confusion I Had No Idea
    • Survivor's Guilt
    • Loss of Friends
    • Concern About Work Level

Softening the Blow

  • Severance Payments
  • Health Insurance Continuation
  • Letter of Layoff
  • Transition Support/Outplacement

Case Studies

  • Better.Com
    • What Went Wrong?

Summary/Best Practices

  • Plan Ahead
  • Call in Your Support Network
  • Practice/Use a Script/Train Managers
  • Use Kindness and Respect
  • Consider Emotions of Those Who Remain

Questions and Answers

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on April 5, 2022.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Laura Henderson

Laura Henderson

North County HR

  • Owner/Human resources consultant
  • Seasoned human resources professional with 20+ years HR experience; expertise in both Federal and California compliance; subject matter expert on the proper classification of exempt/nonexempt under both FLSA and California Wage orders; heavy human resources compliance with a California focus
  • Focuses on employment decisions, I-9 corrections and auditing, employee handbooks, new hire and termination paperwork requirements; PTO plans vs. vacation, sick, FMLA/CFRA/PFL, and California labor compliance
  • Member of the Carlsbad Chamber of Commerce, board member; SHRM, current member; California Chamber of Commerce, current member
  • California Law HR Specialty Certificate, SHRM (Society for Human Resource Management)
  • M.B.A. degree, University of San Diego; B.S.B.A. degree, California State University, San Marcos
  • Can be contacted at [email protected], 760-390-7357, or https://www.linkedin.com/in/flsaexemptexpert/
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409520
Published 2022
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