Learn how to better identify workplace drama and how to handle situations when employees make excuses or blame others.
There can be nothing more frustrating than an employee or team member giving excuses or blaming others for work not completed or performed properly. Managers and leaders must find ways to get productivity out of their employees despite some being difficult personalities. This material provides information on how to identify excuse makers and blamers and, more importantly, how to develop strategies in handling them. This topic provides steps to take in motivating employees to increase their productivity in the workplace. The specific steps to confront excuse makers and blamers will be outlined. This material will introduce you to tried and true methods to have accountability conversations with underperforming team members or employees. Gain the tools necessary to handle excuse makers and blamers while creating an environment that is friendly and has high performance and productivity.
Learning Objectives
- You will be able to identify the characteristics of excuse makers and blamers.
- You will be able to recognize actions that can be taken to motivate excuse makers and blamers to improve their productivity.
- You will be able to discuss the steps you would take in having an accountability conversation.
- You will be able to explain how you would go about confronting a difficult employee.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Types of Difficult Employees | |
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| Strategies for Dealing With the Excuse Maker and Blamer | |
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| Motivating for Productivity | |
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| Conversations With Difficult Employees | |
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
HR Certification Institute 1.0
- This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Who should attend?
This live webinar is designed for supervisors, team leaders, business owners and managers, presidents and vice presidents.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Bob Churilla
Conflict Resolution Professionals Group
- Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting and team building
- Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society and the Michigan Department of Environmental Quality (DEQ)
- A visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
- Served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
- Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
- Ph.D. degree in conflict resolution and analysis; J.D. degree
- Can be contacted at 440-725-8723 or [email protected]
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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