Developing an Organizational Leadership Program

Agenda

Establish Yourself as a Credible Leader

• Why Your Personal Brand Matters
• Set Your Communications Tone
• Determine What Leadership Style Is Right for Your Culture
• Amp up Your Executive Presence and Presentation Skills
• Know Essential Qualities You Must Possess for Success

The Difference Between Leading Yourself, Others and the Business

• Understand Yourself Better
• Understand Your Team Members and Their Perceptions
• Understand Your Business Financials, Sales Channels and Performance Metrics
• Focus on the Critical Few, Not the Trivial Many

Secrets to Hiring a Successful Team

• Look Beyond the Resume at Character and Competency
• Use Better Assessments to Identify Personality Styles and Predict Success
• Select the Best Candidates to Develop Into Future Leaders

Create and Keep a Healthy Team

• Understand the Common Ingredients for Healthy Teams
• Organize Your Team for Success From Diversity to Experience and Functional Roles
• Grow Your Team to Uncover Talents and Develop Skills
• Identify and Correct Team Dysfunction by Demanding Above the Line Behavior
• Hold Your Team Accountable

Improve Service Focus Both Internally and Externally

• Put the Customer First to Focus on Loyalty and Retention
• Use Emotional Intelligence to Improve Client Understanding
• Maintain Service Level Agreements (SLAs)
• Develop Success Measurements

Keep Communication Flowing to Build Trust

• Amp up Your Emotional Intelligence to Improve Your Leadership
• Communicate Clearly and Explain Context
• Understand Stakeholder Audiences
• Build Rapport and Establish Trusted Relationships
• Drive Results and Track Impact While Remaining Human
• Understand Why Predictability Is Important

Effectively Navigate Friction, Frustration and Conflict

• Gain Agreement for Above the Line Behavior
• Train Your Team How to Conduct Crucial Conversations
• Understand How to Manage Tension Without Tirades
• Maintain Clear Policies and Procedures, and Fair Play
• Seek Help From an Ombudsman as Needed

Credits

Faculty

Pamela Gilchrist, MA, APR, CPT

Gilchrist Group

• Chief strategist at Gilchrist Group® where she works with leaders and organizations to Optimize Outcomes™; she guides businesses from vision to value, coaches executive leaders and builds brand love connections
• Frequently requested keynote speaker and trainer; popular speeches include: Optimize Your Outcomes in Business and Life, Leading through Influence with the Power of EQ; Make Your Brand a Lasting Love Connection
• Has deep expertise in consulting with executives to build their effectiveness through improved emotional intelligence (EQ), executive presence and leadership communications skills
• Held key leadership roles inside multiple Fortune 500 companies and served as a consultant to leaders of major well-known brands in a wide-range of B2B and B2C industries
• Led and developed teams in technology, telecommunications, distribution, professional services and hospitality sectors among other sectors
• As a trusted advisor, her proven methodologies guide leaders and teams through growth and change; she is an expert in emotional intelligence, executive presence and executive coaching
• A founding faculty member of the Talent Magnet Institute™, host and Steering Committee leader for the annual NKY Leadercast, past president of the National Speakers Association Ohio Chapter, and a member of the PRSA Counselors Academy where she is universally accredited
• Holds certifications from the Enneagram Spectrum Institute in personality style training, and also in Dale Carnegie High Impact Presentations and Human Relations
• Was honored with PRSA Cincinnati’s highest honor in 2019 the Werner-Vanderhaar-Bogart award for excellence in public relations
• M.A. degree in public relations, The Ohio State University
• Can be contacted at 859-431-9090 or [email protected]