De-escalate workplace conflict and build trust through practical communication strategies.
Conflict among colleagues can undermine morale, weaken collaboration, reduce productivity, and negatively affect organizational performance. Left unaddressed, workplace conflict can increase stress, erode trust, and contribute to employee disengagement and turnover. This engaging webinar explores why workplace conflict escalates and provides practical, relationship-based strategies to de-escalate challenging interactions while strengthening trust, collaboration, and psychological safety. Participants will learn communication strategies, leadership practices, and organizational systems that help prevent unnecessary escalation, preserve professional relationships, and foster a more productive and resilient workplace. Attendees will leave with practical tools they can implement immediately to improve communication, navigate difficult conversations, and strengthen team effectiveness
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why Staff Conflict Escalates
- Understanding the Brain Under Stress
- Common Workplace Triggers in Human Services
- Recognizing Escalation Before It Becomes Conflict
Moving From Reactiion to Professional Action
- Undertanding Your 'Go to Conflict Moves'
- Responding Instead of Reacting
- Communication Strategies and Organizational Systems That Reduce Conflict, Preserve Professional Relationships, and Sustain Organizational Productivity.
Practical De-Escalation Strategies
- Creating Team Agreements That Support Respectful Communication and Accountability
- Language That Reduces Defensiveness
- Supporting Difficult Conversations While Maintaining Psychological Safety
Building a Culture That Prevents Conflict
- Leadership Practices That Reduce Recurring Conflict
- Systems That Reduce the Likelihood of Escalation Before It Occurs.
- Reflective Supervision and Collaborative Problem-Solving
- Creating Emotionally Safe Teams
Putting It Into Practice
- Case Studies
- Reflection Questions
- Action Planning for Immediate Implementation
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on September 9, 2026.
Call 1-866-352-9540 for further credit information.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services/Noggin Guru Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Angela Searcy, EdD
Simple Solutions Educational Services
Angela Searcy, EdD, MJ, MS, DT, IECMH-C
- Doctor of Education specializing in organizational learning, and systems improvement.
- Master of Jurisprudence in Child Law and Policy, bringing expertise in ethical decision-making, risk management, and policy implementation.
- Master’s degree in Childhood Development and Graduate Certificate in Mental Health, providing a deep foundation in human behavior, emotional regulation, and relationship-based practice.
- International keynote speaker, executive consultant, and trainer with more than 25 years of experience helping organizations strengthen leadership, communication, collaboration, and team effectiveness.
- Author of two books that offer practical frameworks for navigating conflict, fostering resilience, and building high-performing teams.
- Internationally recognized expert in emotional intelligence, conflict de-escalation, reflective practice, behavior change, and relationship-centered leadership.
- Trusted advisor to educational institutions, nonprofit organizations, government agencies, and corporate leadership teams, helping professionals move from emotional reactions to productive professional actions that improve engagement, productivity, and organizational performance.
- Can be contacted from [email protected] or 708-845-2343
Add to Wishlist
More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
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