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Approaching Likable Under-Performers and Hot-Tempered Employees

Learn to navigate difficult performance conversations.

Often, managers have to provide performance feedback to those employees who are popular and well-liked. These situations can be daunting because the performance is not as expected, and the employee will be devastated. These issues can provoke anxiety on the part of the manager to address those issues. Usually, managers will ignore performance issues because the person is so well-liked, which can create a host of legal implications. On the other hand, there are employees who have hot tempers and can create a disturbance. This is another nightmare issue for managers during the performance review process and must also be addressed, or it could cause some legal problems. This webinar will help managers and HR professionals navigate these difficult performance conversations.

65 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Addressing Employee Performance Problems

  • Keep It Specific
  • Be Thorough
  • Do Not Make It Personal
  • Be Prepared to Listen
  • Outline an Action Plan
  • Follow Through

Facilitating Constructive Conversations

  • 9 Crucial Rules to Remember
  • Giving Feedback to People Who Cry, Yell, or Get Defensive
  • Designing Coaching Strategies for Employees
  • Incorporating Accountability and Metrics

Legal Implications

  • Risks of Ignoring Underperformance
  • Case Studies and Examples
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on September 20, 2022.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jackie A. Sexson

Jackie A. Sexson

  • Compliance and HR leader
  • Former executive director with the legal and human resources consulting firm, The Sexson Group
  • Extensive experience in employment and labor law, as well as human resources
  • Has a legal and HR background in employee relations, performance management (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development
  • Experience with the public sector, Fortune 500 companies, and small startup companies
  • Held director and executive-level positions, and worked as an independent consultant
  • Certified as a senior professional in human resources by the Society for Human Resources Management
  • J.D. and M.B.A. degrees
  • Can be contacted at 334-274-3007 or [email protected]
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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  • White Papers and Articles

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  • State Specific Credit Tracker
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Product ID: 409975
Published 2022
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