Learn how communicating with empathy can help you build relationships and retain talent.
Many professionals in professional settings are starting to reject the idea of the cold, professional environment. Dubbed 'The Great Resignation,' more and more employees are in search of a career that gives them purpose and provides growth as well as empathetic regard to work-life balance. This course will provide you with an opportunity to learn how empathy can help you build relationships, retain talent, and give a personal insight into how you communicate with others. We will discuss how to navigate difficult conversations individually and in groups. We will explore your personal communication style and learn how to build empathy into your professional identity as an employee and colleague. Right now, learning to communicate is critical for our time as more employees are burnt out and trying to navigate multiple roles both at home and work.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Empathy
- Definition
- What It Isn't
- Self-Awareness Of
Communication Styles
- Aggressive
- Passive-Aggressive
- Assertive
Empathetic Listening
- Listening To
- Listening For
- Listening With
Professional Empathy
- Individual Conversation
- In Groups/Meetings
- Communicating Needs
Mindful Practice
- Difficult Conversations
- Communicating Needs of Others
- Monitoring Self-Reactions
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on March 23, 2022.
Call 1-866-352-9540 for further credit information.
- IAAP 0.75
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 0.75.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Amy Nolan
Life Design by Amy
- Board-certified life and executive and licensed psychotherapist
- Practice primarily helps busy professionals with an emphasis on work-life balance and the consciousness of self-care
- Public speaker for her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University and has written curriculum/content for the Institute for Integrative Nutrition
- Has provided over 200 presentations and training to various organizations and sold her previous mental health practice to a corporate entity
- Has been featured in the New York Post, as well as other magazines and online blogs
- Ed.S. degree in organizational management; Master’s degree in counseling psychology
- Can be contacted at [email protected], www.lifedesignbyamy.com, or on Instagram @lifecoachamy
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
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