Lorman offers professional resources regarding COVID-19 and the 2020 Election

Live Webinar

60-minute live streaming program
  • November 9
  • 1:00 - 2:00 pm EST

Selecting the Right Office Communication Software & Services

November 9

Gain an understanding of the communication software and services available that best address your business needs and fit within your budget.

Do you procrastinate on making improvements to your business systems and software? Have you been pushing technology matters to the end of your to-do list, and find yourself scrambling to implement tools right this minute, faced with business owners, staff, and contractors working both in-office and in-home? This topic will help individuals responsible for facilitating internal and external communications to identify customer service and sales gaps and the tools, technologies, and talent to fill those needs. This material also covers the evaluation criteria to determine what solutions best address the most pressing business communication needs in alignment with expected budgets and staffing constraints. Failure to implement effective, affordable, scalable, and well-integrated communication tools in one’s business leads to client service and sales issues, which can be mitigated with the right workflows and technologies in place. This topic covers everything from VoIP systems to e-Payment providers, website chat solutions to project management apps (and much more). This information is critical for office managers, business owners, and key personnel to learn how to implement quality communication systems that maintain client happiness, new customer-flow, business continuity, and overall operational efficiency, at a time when work is at greater risk of fragmentation than ever, being carried out both in-office and in-home by distributed teams.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Evaluating Office Communication Software and Services
  • Internal and External Tools
  • Goals, Objectives, and Use Cases
  • Selection Criteria
Phone-Based Communication Software and Services
  • Essential and Common Features
  • Advances Features and Useful Integrations
  • Drawbacks and Benefits to Aid Choosing the Right Tool for Your Business, Right Now
Web-Based Communication Software and Services
  • Essential and Common Features
  • Advances Features and Useful Integrations
  • Drawbacks and Benefits to Aid Choosing the Right Tool for Your Business, Right Now
Tracking, Reporting and Analytics Tools
  • Essential and Common Features
  • Advances Features and Useful Integrations
  • Drawbacks and Benefits to Aid Choosing the Right Tool for Your Business, Right Now
Productivity, Collaboration, and Management Tools
  • Essential and Common Features
  • Advances Features and Useful Integrations
  • Drawbacks and Benefits to Aid Choosing the Right Tool for Your Business, Right Now
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for business owners and managers, supervisors, associates, operations managers, and administrative professionals.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Maddy Martin

Maddy Martin

Smith.ai

  • As VP of Marketing at Smith.ai, she developed a CLE-accredited law firm communications playbook and library, adopted as professional development materials at bar associations across the U.S.; and established the first-ever affiliate program, guest blogging program, co-marketing program, and co-hosted events program at this highly acclaimed virtual receptionist and web chat company
  • As general manager of content and community at YourMechanic (the “Uber of Car Repair,” offering onsite car repair and maintenance), she developed and ran award-winning free car advice site, YourMechanic Advice
  • Won the 2016 Women in Auto Care award for Best Consumer Website for Car Owners; first runner-up for the 2017 Webby Award in the category websites: car sites and car culture
  • Directed the development of over 6,000 articles and 25,000 answered questions, including all internal systems for production and display of content, resulting in an increase from 50,000 Advice site visitors (6% of traffic) in Feb. 2016 to 3 million in Dec. 2016 (67% of traffic)
  • Launched free Ask a Mechanic online Q&A platform, in close partnership with engineering and design teams; produced 25,000+ answers to car owners' questions with a team of 20 expert mechanic contributors; answers were provided to consumers within 24 hours
  • Managed internal team of 10 employees and contract editors, combined with a freelance team of 25 writers, editors, and illustrators
  • As director of audience development at food lifestyle and cooking site Food52.com, doubled referral traffic YOY through ongoing content partnerships with Yahoo, Huffington Post, BuzzFeed, Slate, POPSUGAR, Lifehacker, and more
  • As inaugural new media manager for YMCA of Metropolitan Washington (17 branches across D.C., Southern Maryland, and Northern Virginia), launched first-ever social media strategy and orchestrated digital roll-out of YMCA rebranding, for the first logo and brand change in the organization’s 160+ year history
  • Can be contacted at [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409342
Published 2021
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