Avoid a battle of the egos and learn best practices for delivering feedback to your boss.
Giving feedback to your boss, and/or other powerful people in your life can be pleasurable or it can be nerve racking, depending on how they receive it. The manner in which you deliver the feedback often determines whether they listen to you and heed your advice or they ignore you and even resent you for offering the suggestions in the first place. This topic will offer you a roadmap for delivering feedback to your boss and other powerful people in your life in a way that raises the odds they will see you as a trusted advisor.
Credit
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Apply the Principle of Mutual Reciprocity
Establish a Contract That Empowers You to Give Advice
Understand What You Can and Cannot Change
Manage Your Own Trepidation
Appeal to the Person's Strengths
Keep the Conversation From Becoming a Battle of Egos
Minimize the Receiver's Defensiveness
Keep the Focus on the Outcome You Want
Use the Right Language to Open Their Mind
Focus the Conversation on What Will Get the Best Results
Improve the Chances You Will Become a Trusted Advisor
Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on November 9, 2021.
Call 1-866-352-9540 for further credit information.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty

Larry Johnson
Johnson Training Group LLC
- President of Johnson Training Group
- Helps organizations raise productivity, reduce employee turnover, and increase customer satisfaction
- For more than 25 years he has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees
- Received rave reviews from more than 150,000 business, government, and health care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America, and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business
- Co-wrote the highly acclaimed, top-selling business ethics book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity, and the landmark guide to managing intergenerational conflict, Generations Inc., From Boomers To Linksters, Managing the Friction Between Generations at Work; has also written more than 60 articles, published in recognized business and association journals
- Spoken for SHRM, Fas Mart Convenience Stores, Westinghouse, General Electric, Harley-Davidson Motor Company, Intel Corporation, Southwest Airlines, American Express, McDonald’s Corporation, Federal Express, the U.S. Bureau of Land Management, the American Health Care Association, and the Nuclear Regulatory Commission
- Four years of real-life experience as a manager in health care, seven years as a training manager in city government and the private sector, and 33 years as president of his own consulting firm
- M.A. degree in counseling and psychology, Northern Arizona University; B.A. degree in education, Arizona State University; Certified Speaking Professional (CSP), National Speakers Association
Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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