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Cultural Intelligence: Understanding Your Multicultural Environment

Gain an understanding of what cultural intelligence is and how to improve it.

Being intelligent means having the ability to acquire and apply knowledge and skills. Cultural intelligence means having the ability to understand, communicate with, and effectively interact with other cultures. Regardless of whether you work in a multi-country business or a mom-and-pop store, having cultural intelligence is critical to your success in our global economy.

Learning Objectives

  • You will be able to identify culture and how it is created.
  • You will be able to identify the four features of cultural intelligence, and aspects of your own and cultural worldview.
  • You will be able to recognize that there are cultural differences in practices and worldviews, and how to improve your crosscultural skills.
  • You will be able to identify an inclusive workplace, and how to create it.

65 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Culture

  • What It Is
  • How It's Created
  • Why Cultures Tend to Experience Conflict With Other Cultures

Four Features of Cultural Intelligence

  • Awareness of Your Own Cultural Worldview
  • Your Attitude Toward Cultural Differences
  • Your Knowledge of Different Cultural Practices and Worldviews
  • Your Cross-Cultural Skills

An Inclusive Workplace

  • What It Is
  • Why It's Important
  • How to Create It
  • Mindful Communication
  • Challenge Stereotypes
  • Avoid Assumptions
  • Be Aware of Perceptions
  • Be Proactive in Educating Yourself on These Topics
  • Stay Open and Curious, and Don'T Be Afraid of Making Mistakes

Questions and Answers

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Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 8, 2022.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
  • CPE/NASBA - QAS Self Study 1.8 including Personnel/HR 1.8
     
  • Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Personnel/HR for 1.8 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
     

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This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Robin Paggi

Robin Paggi

Human Resource Development

  • Owner of Human Resource Development by Robin Paggi
  • 25 years of experience in leadership training and coaching
  • Certified Human Resources Professional, Certified Professional in Learning and Performance, Certified Professional Coach, and Master Practitioner of the Myers-Briggs Type Indicator
  • Co-author of the book Managing Generation Z: How to Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace
  • M.S. degree in psychology; M.A. degree in interdisciplinary studies (a combination of the M.B.A. and sociology programs); M.A. degree in communication studies
  • Can be contacted at [email protected], 661-496-8759, or https://www.hrdbyrobinpaggi.com
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Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409633
Published 2022
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