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OnDemand Course

Human Resource Service Delivery in a Multi-Generational Workforce

Learn tangible techniques and strategies that can be implemented immediately.

The multi-generational workforce has created tremendous challenges within the past 20 years. Whether it's an aging workforce, the transition of one generation of leaders to the next, or the overwhelming impact of younger employees, HR professionals must adapt to the dramatically changing corporate landscape. Social dynamics can change literally overnight. The three primary challenges creating a positive company culture, understanding all forms of dcommunication strategies, and generational stereotypes. Coach Randy will identify the four generations within the workforce, share the vital life experiences that shape each generation's characteristics, and offer tangible techniques and strategies that can be implemented immediately. Coach Randy will also address the need to plan for the return to work from COVID-19 and how each generation may need an individualized plan. Coach Randy offers a fast-paced, energetic, and interactive topic that will certainly challenge your current knowledge and allow you to walk away feeling confident.

64 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Welcome and Introductions

  • How Webinar Will Work and Interactive Opportunities
  • Who Is Attending the Webinar?
  • The Three Agreements
    • Be Here
    • Be Open
    • Be Honest

Who Is Who?

  • Four Generations of Workers
    • Baby Boomers
    • Gen X
    • Millennials
    • Gen Z Zoomers
  • Characteristics of Each Generations
  • Defining World/Life Events That Impact Talent Behavior

Talent Management - the Overwhelming Challenges of Engagement

  • Why Can't We All Just Get Along?
  • Worker Behavior in the Social Environment
  • SWOT Analysis of Each Generation

Engagement and Retention

  • Impact of Technology
  • Social Media
  • Paying Your Dues vs. Entitlement

Future HR Implications

  • Diversity, Equity, and Inclusion
  • COVID-19 and the Return to Normal
  • How Gen Z Will Determine the Future Success of Corporate America
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on October 7, 2021.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Randy Nathan, MA, MSW, ACUE

Randy Nathan, MA, MSW, ACUE

Coach Randy Says

  • President/CEO Coach Randy Says
  • Offers professional speaking, leadership development, executive coaching, and expert consulting; life is more complicated now than at any previous time in recent history
  • Coach Randy says our world needs people willing to change the game; whether you are a looking for a speaker, seeking professional consulting on harassment, intimidation and bullying, corporate culture, or need expert coaching, Coach Randy says, “If life’s a game, then who’s your coach?;” Coach Randy Says empowers leaders with the skills sets needed to be successful in this complex, global, and ever-changing world; Coach Randy Says works with corporations, educators, parents, managers, government departments, and organizations to inspire, motivate, and empower
  • Has presented at Fortune 500 Companies, nonprofit institutions, school districts, athletic associations, state and federal government agencies, and college universities
  • An adjunct professor of Sociology at Union County College and on faculty of the Rutgers University School of Social Work; he is a frequent visitor on the NFL Network, Good Day New York, CBS New York News, RNN, TV12, and Fox 5 New York News
  • Wrote “Bullying in Sports: A Guide to Identifying the Injuries We Don’t See,” published by Pearson Education and “Feathers Are Everywhere: A Practical Application of the Law of Attraction,” published by PNG Publishing
  • The New Jersey State Leader and trainer of the Olweus Anti-Bullying Program out of Clemson University and a national trainer for the Positive Coaching Alliance
  • M.A. degree in executive nonprofit management, Hebrew Union College; M.S.W. degree, University of Southern California; B.A. degree in sociology, University of Colorado; received his Executive Coach Training from the Institute for Professional Excellence in Coaching; most recently he earned his Certificate in Effective College Instruction from the Association of College & University Educators & the American Council on Education
  • Can be contacted at 973-809-3223, [email protected] or @CoachRandySays
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!


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  • Course Manuals
  • Executive Reports
  • White Papers and Articles

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  • State Specific Credit Tracker
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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408268
Published 2021
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