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OnDemand Webinar

How to Set Up and Manage a Travel Program

Many companies have created formal travel management programs to improve traveler service, comply with legal duties of care, and reduce travel costs. This OnDemand Webinar will guide attendees through the creation of a successful travel agency relationship, and describe how to leverage that relationship to negotiate discounts with airline, hotel, and car rental suppliers. This program will describe the travel agency marketplace and guide listeners through the process of selecting and contracting with an agency. This OnDemand Webiner will cover how to leverage that relationship to identify, secure, and support other preferred supplier relationships. This program will offer a valuable perspective, especially to non-travel specialists, on how to create a successful travel management partnership.


Runtime: 85 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction and Objectives

  • Strategic Travel Management
  • Brief Recap of How Travel Policies Are Used to Manage Travel
  • Critical Importance of Travel Agency Consolidation Allowing
  • Webinar Objective to Discuss Selection, Implementation and Management of Travel Agencies/Travel Management Companies (TMC)

TMC Marketplace

  • Mega/Global, Large/National, Regional All Offer Online and Offline Services
  • ITMCs' Started Online Now Offer Both

Core TMC Services

  • Reservations: Offline and Integrated Online
  • Mid-Office Quality Control
  • Reporting
  • Other Services: Unused Ticket Tracking, Meetings Management
  • Account Management

TMC Selection Process

  • Needs Assessment: Strategic and Operational Priorities
  • Marketplace Assessment - Reading, Conferences, Meetings
  • Process Overview and Timeline

RFP Document

  • Describing Your Volume and Requirements
  • Background Questions
  • Sections: Service Configuration, Automation, Account Management, Technology, Pricing, Implementation,
  • Evaluating Service Proposals
  • Evaluating Financial Proposals
  • Automation Demonstrations

Negotiations and Contracting

Implementing the TMC Services

  • Process Overview and Timeline
  • Resource and Time Commitment
  • Keeping the TMC on Track

Ongoing Travel Management

  • Overview and Buyer Responsibilities
  • Reviewing Management Reports
  • Monthly and Quarterly TMC Reviews
  • Responding to Service Issues
  • Sourcing Airline, Hotel and Car Rental Programs
  • Continuous Improvement
  • Maintaining Travel Policy as a Living Document

Negotiating and Managing Airline Relationships

  • Assessing Opportunities
  • Negotiations and Contracting
  • Ongoing Management

Negotiating and Managing Hotel Relationships

  • Assessing Opportunities
  • Negotiations and Contracting
  • Ongoing Management

Negotiating and Managing Car Rental Relationships

  • Assessing Opportunities
  • Negotiations and Contracting
  • Ongoing Management
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on January 23, 2012.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Tom Wilkinson

Tom Wilkinson

TRW Travel & Expense Management, LLC

  • Attorney and president of TRW Travel & Expense Management, LLC
  • Spent the last 23 years helping large buyers of travel services manage travel more effectively
  • Frequent speaker at national travel conferences, including the National Business Travel Association Convention and an instructor of the NBTA’s “Corporate Travel Executive” course
  • Frequent contributor to Business Travel News, and was also a member of the BTN Editorial Advisory Board for more than 15 years
  • Recognized as a BTN Most Influential Executive, for his role in creating the first online-centric corporate travel agency, which now is called Travelocity Business
  • In 2010, he was retained by the NBTA to conduct an industry-wide study of travel policy at nearly 500 organizations in North America and Europe
  • In 2010, featured in Inc. Magazine, and CFO Magazine regarding travel and expense management
  • Can be contacted at [email protected] or 609-818-0549
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 388681
Published 2012
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Purchase this course and learn on your schedule!