Lorman offers professional resources regarding COVID-19 and the 2020 Election

Live Webinar

0-minute live streaming program
  • This event was held September 28, 2021.
  • 6:00 - 6:00 pm EST

Tips for Managing Customer Expectations

This event was held September 28, 2021.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Lori Graninger Champion

Lori Graninger Champion

CCG Global Advisors

  • Founder & Managing Partner, CCG Global Advisors
  • CCG Global Advisors leverages its proven, proprietary method to fuel customer acquisition and retention initiatives across organizations involving leadership, management, sales, operations, finance, and customer support; the end result is a customer excellence driven culture from start to finish
  • Passionate about business growth; she is a highly regarded expert in people and process improvement
  • Possesses a deep understanding of organizational development and puts that understanding into practice working globally with individuals and organizations to yield astounding results
  • Distinguishing her from other consultants in the market is her unique skill set and approach to instructional design, learning, strategy/team/company culture implementation, and facilitation
  • Specializes in successful customer acquisition and retention solutions - implementing CCG’s 'Extreme Customer Satisfaction' method; this proven method is the product of 25+ years as a leader in luxury hotels and restaurants
  • Experience spans the hospitality and technology sectors; having worked in diverse roles from executive leadership to sales to operations, she is able to collaborate with clients both strategically and tactically
  • Her extensive consulting experience has provided her the opportunity to partner with leaders across a variety of industries including luxury hospitality, cyber security, technology, pharmaceutical, commercial real estate, auto rental agencies, and law firms
  • Can be contacted at 480-209-8898 or [email protected]
Miki Mitrovich

Miki Mitrovich

CCG Global Advisors

  • Partner & Chief Strategist at CCG Global Advisors
  • Partners with her clients to create a method which enables businesses to develop, adopt, and embrace a customer-driven culture centered around being the best that they can be
  • Firmly believes in aligning service delivery with leadership's desired outcomes; she drives results using the combination of skills development and coaching to optimize customer acquisition, reduce churn, and position service as a competitive advantage
  • Her philosophy is simple: customer-centric clarity, alignment, and execution yield astounding results
  • Has been an integral change agent within some of the most iconic hotels in the world; with more than 25 years of experience in the luxury hospitality sector, her roles have spanned leadership, sales, marketing, and operations
  • In recent years, her focus has been on developing and delivering customer acquisition and retention strategies yielding exponential growth; she inherently understands the direct correlation between customer experience and loyalty, retention, and recurring revenue
  • In addition to the hotel industry, her experience spans a variety of industries including cybersecurity, technology, law, pharmaceutical, education, commercial real estate, construction, travel, and destination spas
  • Has worked with multinational brands including – Red Dot Buildings, Siemens Medical, Nutricia Pharmaceuticals, CBRE Real Estate Group, Tauck Tours, IHG, Jumeirah Hotels, Four Seasons Hotels & Resorts, Taj Hotel Group, Peninsula Hotel Group, Dorchester Collection and Emaar, to name a few
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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