Available in:

OnDemand Course

Tips and Tricks to Improve Your Telephone Attitude

Learn tips, tricks, and techniques to create and maintain a positive telephone attitude.

We all have bad days ... times when we simply do not demonstrate attitudes and/or behaviors that allow us to present exactly the positive image we want others to see. And we often expect people to accommodate our negative attitude as part of who we are with no regard for how productivity suffers because our self-imposed defiance. There are many benefits to creating and maintaining a positive attitude. Optimistic people can envision success and therefore are able to achieve goals. People are naturally drawn to others with pleasant, cheerful dispositions so friendships and relationships are easier to develop. Positive thinking can even give your immune system a boost, and optimism can play a role in helping the body fight off illness and disease. This topic provides tips, tricks and techniques to help you understand how your attitude impacts the level of service you provide. Learn to develop and demonstrate a positive attitude, evaluate your current telephone attitude, and stay upbeat during a busy workday. It's up to you to hold yourself accountable for making necessary, beneficial behavioral changes for personal gratification as you strive toward customer service excellence.

60 minutes
Course Exam
Certificate of Completion
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Overview

  • Introduction
  • Learning Objectives
  • Maintaining a Positive Telephone Attitude

How Your Attitude Impacts Your Service

  • Owning Every Customer Interaction
  • Can Your Smile Be Heard?
  • Voice Inflection and Tonality

Developing a Positive Attitude

  • Positive vs. Negative Thoughts
  • Using Positive Language
  • Speaking in Mutuality

Evaluating Your Current Telephone Attitude

  • Personal Relationship Values
  • Attitudinal Self-Assessment
  • How Your Customers Will Benefit

Staying Upbeat During a Busy Workday

  • 10 Ways to Keep a Positive Attitude
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on March 26, 2020.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeannie Davis

Jeannie Davis

Now Hear This, Inc.

  • President, Now Hear This, Inc.
  • More than 26 years helping people enhance interpersonal communication skills and improve telephone communication through keynote presentations, workshops, and seminars throughout the U.S.
  • Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member since 2012
  • Award-winning author of Beyond Hello: A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing author in Real World Customer Service Strategies That Work
  • Writer of numerous published articles and respected national authority on telephone communication for exceptional customer service
  • 26-year professional member of the National Speakers Association (NSA); past president of the International Customer Service Association Colorado Chapter (ICSA)
  • Creator of 4-pack audio CD learning series comprised of most requested keynote presentations
  • Clients include Fortune 500 corporations and national association meeting planners
  • Can be contacted at 303-337-1991or [email protected]
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 407080
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!