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How to Engage and Communicate With Gen Z

Engagement with generation Z can be challenging, but with the right techniques it can be easier and worthwhile. This information was designed to kick off the discussion of the next generation of American worker who is just beginning to take its first steps into the workplace. The birth of this generation kicked off in 1997 and wrapped up in 2017. The first born of this generation are twenty-two years old and just walked the assembly halls of our universities in caps and gowns. This content will professionally introduce the you to one of the most interesting and diverse generations in American history. They were sculpted by the Great Recession and the 9/11 terrorism. Just as they were being defined by these things, a political change brought a booming economy and an end to the threat of ISIS. These changes will probably lighten the pessimism we expected this generation to bring to the meeting rooms. The information will assist the bosses who attempt to inspire and discipline these self-sufficient free spirits. Never before have companies needed to thoughtfully prepare for a new generation of worker. Twenty-five percent are immigrants, or children of immigrants, and many learned English as a second language. Technology, which had to be learned by the generations that preceded them, will be a simple extension of who they are. You will understand why the newest generation can seem like the first workers who are part human and part artificial intelligence. Conversely, we will study how this generation will bring back the essence of the human soul, including loyalty, customer service, and the empathetic co-worker. The material in this topic will dig deep into both sides of the newest workers and give you the edge in recruiting the finest of them while your competitors are scratching their heads.


Runtime: 61 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Next Generation Names

  • Generation Z
  • Next Generation
  • Primaries

Position in the Generational Cycle

Defined

Adapting to the Workplace

Contributions to the Workplace

Challenges in the Workplace

Managing Emotions

Next Generation vs. the Millennials

Recruiting and Training the Next Generation

Resources for the Next Generation

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on June 24, 2019.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

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MP3 Download

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Kate Sheridan

Kate Sheridan

Herding Ostriches

  • World-renowned expert on generational studies
  • Began her career as a newswriter and researcher for CNN news
  • Was a senior investment manager for Clark Financial Group, which included managing investments of professional athletes
  • Co-founder and CEO of the first mobile medicine company in the nation, it rapidly grew from $400 valuation to $60 million and it opened up legal and professional limits for mobile providers of services across the nation
  • Specialist on how generations affect everything in business
  • Author of four books: Herding Ostriches (2012); Generation Intelligence (2014); The GEN factor (2016); The Last Generation on Earth (2018)
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406105
Published 2019
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