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How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits

Gain a better understanding of effective customer service strategies to minimize risk of liability lawsuits.

Given the current demanding client service business environment businesses compete in and the litigious times we live in, it is more important than ever that organizations deliver exceptional customer care, both as a competitive differentiator as well as to ensure that your organization remains in compliance and avoids lawsuits.

Runtime: 46 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Keep Your Customers Happy

What Customers Want vs. What They Receive

Take a 'Consultative' Approach

Be a Matchmaker

More Than Client Acquisition

Five (5) Levels of Need

Begin With Your Own Culture

Achieve True Partnership

Maximize the Customer Experience

Hire for Specific Attributes

Spur Feelings of Reciprocity (Freebies)

Practice Empathy, Make Personal Connections

Avoid Lawsuits With Amazing Customer Care

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on April 13, 2018.

Call 1-866-352-9540 for further credit information.

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ethan L. Chazin, M.B.A.

Ethan L. Chazin, M.B.A.

The Chazin Group LLC

  • Career coach presented to over 15,000 individuals on career exploration, job searching, and workplace readiness
  • Published author: Bulletproof Your Career in Turbulent Times, and The Compassionate Organization
  • Associate professor taught in eight New York and New Jersey colleges and universities
  • Professional development consulting in over 250 organizations including: JNJ, Calvin Klein, Goldman Sachs, RWJ Saint Barnabus
  • Professional development programs conducted to: SHRM, American Staffing Association, NY and NJ CPA Societies, NY State Society of Security Analysts, National Association of Women Business Owners, LISTA, 12 Chambers of Commerce
  • Over 50 career and professional development webinars
  • Interviewed on television station News 12, New Jersey
  • Weekly radio program/podcast: Chazin-the-Dream for entrepreneurs on the UR Business Network
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 402900
Published 2018
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Available in Multiple Formats

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