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OnDemand Course

How Not to Get Sued: Customer Service Strategies to Prevent Lawsuits

Gain a better understanding of effective customer service strategies to minimize risk of liability lawsuits.

Given the current demanding client service business environment businesses compete in and the litigious times we live in, it is more important than ever that organizations deliver exceptional customer care, both as a competitive differentiator as well as to ensure that your organization remains in compliance and avoids lawsuits.

Runtime: 46 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Keep Your Customers Happy

What Customers Want vs. What They Receive

Take a 'Consultative' Approach

Be a Matchmaker

More Than Client Acquisition

Five (5) Levels of Need

Begin With Your Own Culture

Achieve True Partnership

Maximize the Customer Experience

Hire for Specific Attributes

Spur Feelings of Reciprocity (Freebies)

Practice Empathy, Make Personal Connections

Avoid Lawsuits With Amazing Customer Care

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on April 13, 2018.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Ethan L. Chazin, M.B.A.

Ethan L. Chazin, M.B.A.

The Chazin Group LLC

  • Partner in the office of The Chazin Group LLC
  • Practice emphasizes all aspects of business growth coaching
  • Conducts regular seminars and workshops on numerous areas related to leadership, sales effectiveness, culture transformation, diversity and belonging, and employee empowerment
  • Author of several publications related to the areas of career exploration and culture transformation
  • Membership information: Goldman Sachs 10,000 small businesses coach, Kauffman Foundation FastTrac Growth coach certification
  • M.B.A. degree in marketing, George Washington University
  • Can be contacted at 917-239-5571, [email protected] or https://www.thechazingroup.com
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Access to all training products for one year
$699/year

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Product ID: 402900
Published 2018
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Available in Multiple Formats

Purchase this course and learn on your schedule!