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Harness the Power of Analytics to Improve Customer Satisfaction

Use analytics and other customer feedback resources to better understand your organization's customer experience.

As a customer service or account manager, are you frustrated with never having enough analytics horsepower supporting your initiatives? As an account manager or a billing representative, do you find yourself confused when management orders from this week are a complete 180 from last week? As an analyst, are you frustrated with producing piles of analytics and insights that ultimately don't get used at all? Is dropping CSAT a constant topic of concern for you? In this topic, Piyanka Jain walks you through an award-winning and trending analytics framework that will help you solve complex, multi-faceted problems like dropping CSAT quickly while building bridges with partners on the other side of data/business.

64 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

How Start-Ups Slip Important Metrics

The Best Way to Drill Into Your Data to Improve CSAT Scores

Using Simple Business Analytics to Solve Complex Business Problems

Learning to Ask Intelligent Questions of Your Data

Most Important Driver Metrics in the CSAT Report

Accelerated Analytics With BADIR - a Problem-Solving Framework

Questions and Answers

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on March 18, 2022.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Piyanka Jain

Piyanka Jain

Aryng LLC

  • CEO and President of Aryng LLC, a San Francisco-based, boutique data science consulting company
  • Well-known thought leader in data science and data literacy
  • Created a trending data science framework called BADIR
  • Writes for publications including Forbes, Harvard Business Review, MIT, and InsideHR; her client list includes companies like Google, Paypal, Adobe, Box, JMS, Ipsy, Regeneron, and Comcast, to name a few
  • Internationally acclaimed best-selling author and a frequent keynote speaker; has keynoted at conferences such as Cvent Connect 2019, Microsoft Modern Workplace, Predictive Analytics World, Google Analytics User Conference, EMC Big Data Conference, etc.
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409458
Published 2022
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