Learn to write professional emails that build credibility and avoid costly mistakes.
Email has become the number one most widely used communication tool in the workplace today. During the years of the global pandemic, email even surpassed the cell phone for follow-up required communication. However, while email remains the number
one most widely used communication tool, it is also the number one most widely misused, overused, and even abused communication tool. We all have some cringe-inducing customer service email horror stories. In addition, many leaders in the world of customer service tend to multitask with email, but any message bearing your name or your organization’s insignia must be absolutelyerror free with no embarrassing mistakes. Even a careless mistake in an email can damage an organization’s reputation and make an entire work group look bad. Solutions lie in this fast-moving course designed for customer service professionals. Anyone who communicates with internal and external customers will benefit from this writing advice covering topics such as recognizing the top seven credibility-robbing mistakes in email and how to avoid them. This session will equip communicators with the formula for email subject lines that will elevate your message above the noise and get it opened and read. Everyone who registers will learn from a rapid-fire discussion of email hot topics such as tone and SCREAMING IN ALL CAPS. The course concludes with one sure-fire proofreading practice for producing error-free emails with no embarrassing mistakes as well as an AI prompt for saving time writing emails.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| The Only Two Categories of Customer Service Emails You’Ll Ever Send | |
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| The Top Seven Credibility-Robbing Mistakes With Customer Service Emails-and How to Avoid Them | |
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| The Importance of Writing a Subject Line That Gets Opened-and Gets Action | |
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| How to Draft Customer Service Emails and Responses That Don’T Sound Canned | |
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| How to Make Sure Your Customer-Facing Emails Are Absolutely Error Free With No Embarrassing Typos or Mistakes | |
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
No credit available.
OnDemand Course
This course was last revised on September 16, 2022.
Call 1-866-352-9540 for further credit information.
Who should attend?
This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, technical and support representatives.
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Mandi Stanley, CSP
Mandi Stanley Seminars, LLC
- Principal of Stanley Seminars, LLC, and Mississippi’s first Certified Speaking Professional
- A consultant with more than 30 years of experience on the seminar circuit, she works with business and governmental leaders who want to boost their
professional image by becoming better speakers and writers
- A sought-after speaker, she has traveled throughout North America, entertaining and educating more than 100,000 professionals; some of her repeat clients
include the United States Air Force, Kimberly-Clark’s World Headquarters, NASA, Campbell’s Soup, McDonald’s USA, Chevron, Duke Energy, and the National Football League
- Named a CSP, Certified Speaking Professional, in 2003: fewer than 9 percent of all worldwide speakers hold this designation, and she is the first Mississippian to earn
this prestigious honor through the National Speakers Association
- Award-winning business author of The No-Panic Plan for Presenters: An A-to-Z Checklist for Speaking Confidently and Compellingly Anywhere, Anytime, which was named a finalist in the career category at the Independent Book Publishers
Awards
- Regular Grammar for Grownups columnist for OfficePro magazine
- Current president of the Shackouls Honors College Alumni Advisory Board at Mississippi State University
- Can be contacted at [email protected]
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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