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Mom was Right and Miss Manners had Your Back:Different and Effective Ways to Say Thank You to Your Customers

Making your customers feel appreciated can have a huge impact on the future business with them.

Hate them or love them, thank you notes work. We know you're busy - after all, you're still working through your emails, aren't you. Who has time to write thank you notes? This topic provides you plenty of options to fit thank you notes into your daily routine so they can leverage more success into your life. Stop flushing opportunities to make a huge impact to others down the drain. This program clears up myths which might be holding you back and puts you in charge of your destiny. After hearing this information, you will never miss the opportunity to write a thank you note again. Even in today's busy world, you will understand the power of writing thank you's. You may even drop the keyboard and grab a pen to really make an impact.

Runtime: 56 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Really Brief History of Thank You Notes

Hate'em or Love'em - Thank You Notes Work

  • Why Don't People Write Them: You Already Know Why
  • Who Writes Them?
  • The Addicts Win
  • The Science and Magic of Thank You Notes

Power Moves

  • Systemize
  • Communicating to Impress
  • Communication Power

Notes for Success

  • A Horse of a Different Color
  • Thank You's Gone Wild

Heat Things up With Hot Tips

  • Process Not Inspiration
  • Dot the I's and Cross the T's
  • Five Fast and Furious Hot Tips

Signed Sealed and Delivered

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on September 24, 2019.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeffrey K. Hansler

Jeffrey K. Hansler

Oxford Company

  • Managing partner, Oxford Company Consultants
  • Provides facilitation, training and consulting for business and organizational development
  • Facilitating, consulting, and training since 1980
  • Expert at organizational development, leadership, and persuasive communication which includes skills of innovation, influence, negotiation, sales, body language, micro expressions, and authority
  • Author of Sell Little Ren Hen! Sell! published in 11 languages with sales over 250,000 copies
  • President, Association for Talent Development, Orange County Chapter
  • B.A. degree in psychology, minor biochemistry, University of California, Irvine
  • Can be contacted at [email protected] or 714-960-7461
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406112
Published 2019
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