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Delivering Exceptional Multichannel Customer Service

Learn to provide a consistent experience across all channels.

Delivering exceptional customer service is more complicated than ever before due to our global world and customers' immediacy for information. In today's competitive marketplace, competitive differentiation can come from tremendous customer service. By understanding customer touchpoints and delivering exceptional service across multiple channels, community loyalists grow interested in your products and, more importantly, in your brand. If you're seeking a tremendous way to create higher value and sustainable revenue, building a multi-channel customer experience is the most cost-effective and efficient manner.

62 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Multichannel Engagement and How Does It Aid the Customer Experience?

Pandemic, Online Shopping, Supply Chain, and Customer Service

How Social Media Affects Customer Service

What Is a Customer Journey Map and How Does It Help Omnichannel Service?

The World of Personalization - What Customers Really Expect

How People and Processes Affect the Multichannel Experience

Why Using Technology May Aid the Multichannel Experience

Best Practices in Multichannel Service

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

No credit available.

OnDemand Course

This course was last revised on December 7, 2021.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • President of Stevens Performance Group, is one of those very rare sales management and business development experts with not only 33 years of true sales experience but advanced degrees in sales productivity
  • International turnaround expert that helps struggling businesses and professionals and transforms them into successful and wealthy clients
  • Has five lines of business, including consulting and advisory, capital lending, keynote presenting, insurance, and financial advisory
  • Author of 14 books and over 3,500 business articles
  • Licensed insurance professional in Missouri
  • Creates pathways of success so that struggling individuals and businesses alleviate obstacles and create a better lifestyle, longevity, higher levels of liquidity, and a lasting legacy
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!


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  • State Specific Credit Tracker
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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 409509
Published 2021
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