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OnDemand Course

Delivering Exceptional Multichannel Customer Service

Learn to provide a consistent experience across all channels.

Delivering exceptional customer service is more complicated than ever before due to our global world and customers' immediacy for information. In today's competitive marketplace, competitive differentiation can come from tremendous customer service. By understanding customer touchpoints and delivering exceptional service across multiple channels, community loyalists grow interested in your products and, more importantly, in your brand. If you're seeking a tremendous way to create higher value and sustainable revenue, building a multi-channel customer experience is the most cost-effective and efficient manner.

62 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Multichannel Engagement and How Does It Aid the Customer Experience?

Pandemic, Online Shopping, Supply Chain, and Customer Service

How Social Media Affects Customer Service

What Is a Customer Journey Map and How Does It Help Omnichannel Service?

The World of Personalization - What Customers Really Expect

How People and Processes Affect the Multichannel Experience

Why Using Technology May Aid the Multichannel Experience

Best Practices in Multichannel Service

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on December 7, 2021.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

Dr. Drew Stevens, Ph.D.

  • International financial educator specializing in retirement optimization
  • Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
  • Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
  • Expertise in creating holistic retirement plans to maximize income and mitigate risk
  • Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
  • Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
  • Renowned international keynote speaker, workshop provider, and media host
  • NSSA, AHIP, and IRMAA certified
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More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 409509
Published 2021
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Available in Multiple Formats

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