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Winning Strategies to Decrease Costs and Retain Clients - Even the Most Difficult

Learn the value of implementing outstanding customer service and find new ways to cut costs in the process.

We are in a service-based economy and it is always surprising to see the lack of savvy of certain vendors. These are not the times to avoid the most important asset to any business. After all, the purpose for being in business is the acquisition and retention of customers. It is fairly ironic that in numerous conversations, organizations typically have a similar excuse for not being attentive to customer service: lack of time, lack of focus, and a lack of knowledge. However, dismissing the issue only brings about revenue concerns. Boosting attention towards customers actually leads to less labor and higher productivity even in the smallest of organizations. The reason that customer service is so vital to every organization includes the following: - Less Cost - As current clients tell existing customers of your products and services, they become marketing avatars through buzz marketing. Costs decrease due to a lack of need for advertising. - Increased Productivity - Content customers stem from a cooperative workforce culture. A cooperative culture leads to higher workforce productivity. - Less Labor - The increased use of social media and the Internet enable (content) cus-tomers to quickly connect with others that might be interested in your services. Customers do the work for your organization. This exciting information will provide you with ALL the tools and ALL the resources to help you increase customer retention in less than 30 days.

60 minutes
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Having the Right Talent Is Required

Understand the Value of Being Proactive and Communicative

Customer Touchpoints Do They Matter?

Think Fast-Food - How Can Self-Service Help?

The Value of Reputation Management

Training and Development of Staff

It's All About the Numbers

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More Program Information

Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on April 10, 2017.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • Works with individuals and organizations that grapple with finances and transform them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity in order to create a legacy
  • Has worked on Wall Street since 1985, helping portfolio managers, traders, brokers, and other investment professionals
  • His experience has enabled him to work with commercial and investment bankers, private equity, and venture capital, as well as to conduct several mergers & acquisitions
  • Has produced over $11 billion in revenue for organizations while always delivering to others
  • Contributed 14 books and over 4,500 articles and internet articles to stimulate others to increase their knowledge and awareness of the financial markets
  • Registered insurance professional and working actively towards his investment advisory certification
  • Well-known international keynote speaker and seminar producer
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More Program Information

Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
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  • State Specific Credit Tracker
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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 399640
Published 2017
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