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Creating a Mobile Customer Service Strategy to Stay Ahead of the Curve

Learn new customer service methods that will invigorate your business and provide differentiation and brand value.

Before the pandemic of COVID-19, customer service was important to business success, but today it is crucial. The current pandemic requires business to pivot, innovate and transform from what they were to a newer more vibrant and responsive organization. Now more than ever before is the time for business not to quiver but to offer power, differentiation and value to every customer. Creating new methods of customer service will mean the difference between just surviving the pandemic and thriving. This topic will provide immediate techniques for your staff, for your managers and your senior leaders to create change and innovation. In just one hour you will learn new methods to that will invigorate your business and provide differentiation and brand value. This material will instantly provide tips and techniques to assist you become a better sales negotiator and bring in more revenue to you and to the company.

62 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Value of Customer Service and the Customer Journey

Learn to Identify the Reasons Why Customers Are Demanding

Understand the 5 Reasons for the Power of Customer Information

How to Develop a Customer Engagement Strategy

Learn the Value of Customer Touchpoints in the Mobile Paradigm

Understand How to Offer Self Service and Why It Helps Your Company

Create a Mobil Experience With 5 Ways to Optimize the Experience

Compare and Contrast the Variety of Mobile Strategies Available to You

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

No credit available.

OnDemand Course

This course was last revised on January 19, 2021.

Call 1-866-352-9540 for further credit information.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • President of Stevens Performance Group
  • 37 years working with small and medium-sized businesses to help make them competitive proof and produce higher levels of revenue
  • Author of bestselling Books, Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 14 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Top-ranked podcast - Business Acceleration
  • Leading international keynote speaker and often requested by the media
  • Over 3,500 business articles and 45 audios, and over three decades of revenue experience
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 408071
Published 2021
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