Create change and innovation among your team to solve problems caused by COVID-19.
Before the pandemic of COVID-19 customer service was important to business success but today it is crucial. The current pandemic requires businesses to pivot, innovate and transform from what they were to a newer more vibrant and responsive organization. Now more than ever before is the time for businesses not to quiver but to offer power, differentiation and value to every customer. Creating new methods of customer service will mean the difference from just surviving the pandemic but thriving. This topic will provide immediate techniques for your staff, your managers, and your senior leaders to create change and innovation. Learn new methods to that will invigorate your business and provide differentiation and brand value. This topic will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
The Value of Customer Service and the Customer Journey
Learn to Identify the Reasons Why Customers Are Demanding
Understand the Five Reasons for the Power of Customer Information
Customers Seek More Value - Understand How to Create It
Why Offering Different Styles of Customer Service Creates Happier Clients
Understand Why Self-Service Aids Customer Service With COVID-19
Learn Why Mining Data Will Help Your Service Efforts
Understanding Seven Best Practices to Get Through the Pandemic
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 14, 2020.
Call 1-866-352-9540 for further credit information.
MP3 Download
No credit available.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Drew Stevens, Ph.D.
Stevens Consulting Group
- President of Stevens Consulting Group
- 33 years of true sales experience and advanced degrees in sales productivity
- Over 30 years of investment banking, private equity and merger, and acquisition experience
- Author of the successful sales process books, Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 13 other books
- Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
- Has a top-ranked podcast - Sales Acceleration
- Works with organizations and individuals that struggle and transforms them into wealthy professionals
- Leading international keynote speaker and is often requested by the media
- Over 3,500 business articles and 45 audios, and over three decades of revenue experience
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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