Create change and innovation among your team to solve problems caused by COVID-19.
Before the pandemic of COVID-19 customer service was important to business success but today it is crucial. The current pandemic requires businesses to pivot, innovate and transform from what they were to a newer more vibrant and responsive organization. Now more than ever before is the time for businesses not to quiver but to offer power, differentiation and value to every customer. Creating new methods of customer service will mean the difference from just surviving the pandemic but thriving. This topic will provide immediate techniques for your staff, your managers, and your senior leaders to create change and innovation. Learn new methods to that will invigorate your business and provide differentiation and brand value. This topic will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
The Value of Customer Service and the Customer Journey
Learn to Identify the Reasons Why Customers Are Demanding
Understand the Five Reasons for the Power of Customer Information
Customers Seek More Value - Understand How to Create It
Why Offering Different Styles of Customer Service Creates Happier Clients
Understand Why Self-Service Aids Customer Service With COVID-19
Learn Why Mining Data Will Help Your Service Efforts
Understanding Seven Best Practices to Get Through the Pandemic
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More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 14, 2020.
Call 1-866-352-9540 for further credit information.
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty

Drew Stevens, Ph.D.
Stevens Performance Group
- Works with individuals and organizations that grapple with finances and transform them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity in order to create a legacy
- Has worked on Wall Street since 1985, helping portfolio managers, traders, brokers, and other investment professionals
- His experience has enabled him to work with commercial and investment bankers, private equity, and venture capital, as well as to conduct several mergers & acquisitions
- Has produced over $11 billion in revenue for organizations while always delivering to others
- Contributed 14 books and over 4,500 articles and internet articles to stimulate others to increase their knowledge and awareness of the financial markets
- Registered insurance professional and working actively towards his investment advisory certification
- Well-known international keynote speaker and seminar producer
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More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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