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Live Webinar

90-minute live streaming program
  • October 14
  • 1:00 - 2:30 pm EST

Changes and Solutions to Customer Service Issues Caused by COVID-19

October 14

Create change and innovation among your team to solve problems caused by COVID-19.

Before the pandemic of COVID-19 customer service was important to business success but today it is crucial. The current pandemic requires businesses to pivot, innovate and transform from what they were to a newer more vibrant and responsive organization. Now more than ever before is the time for businesses not to quiver but to offer power, differentiation and value to every customer. Creating new methods of customer service will mean the difference from just surviving the pandemic but thriving.

This topic will provide immediate techniques for your staff, your managers, and your senior leaders to create change and innovation. Learn new methods to that will invigorate your business and provide differentiation and brand value.

This topic will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Value of Customer Service and the Customer Journey

Learn to Identify the Reasons Why Customers Are Demanding

Understand the Five Reasons for the Power of Customer Information

Customers Seek More Value – Understand How to Create It

Why Offering Different Styles of Customer Service Creates Happier Clients

Understand Why Self-Service Aids Customer Service With COVID-19

Learn Why Mining Data Will Help Your Service Efforts

Understanding Seven Best Practices to Get Through the Pandemic

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

No credit available.

Who should attend?

This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, and technical and support representatives.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Consulting Group

  • President of Stevens Consulting Group
  • 33 years of true sales experience
  • Author of the successful sales process books - Split Second Selling and Selling the Norm, and Split Second Customer Service; as well as 10 other books
  • Creator of the Sales Leadership Certificate, one of only 64 programs in the United States offering an accredited degree in the profession of selling
  • Has a top ranked podcast - Sales Acceleration
  • Works with organizations and individuals that struggle and transforms them into wealthy professionals
  • Leading international keynote speaker and is often requested by the media
  • Over 2800 articles in sales and customer service, 45 audios and over three decades of revenue experience
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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  • Sponsored Live Webinars

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  • Members Only Newsletter
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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 407990
Published 2020
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