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Showing 31-46 of 74 results. Start over
OnDemand Course
Creating and Implementing a Customer Service Manual
Creating and Implementing a Customer Service Manual
Irma Vargas, Larry Hammond Sr.
OnDemand Course
Essential Email Skills for Customer Service Professionals
Essential Email Skills for Customer Service Professionals
Stacy Lowman
OnDemand Course
Customer Service Upselling:  Best Practices to Capitalize on Every Call
Customer Service Upselling: Best Practices to Capitalize on Every Call
Andy Elkind
OnDemand Course
Communicating with Consistency and Accuracy in Customer Service
Communicating with Consistency and Accuracy in Customer Service
Jeffrey K. Hansler
OnDemand Course
Customer Negotiation Techniques
Customer Negotiation Techniques
Drew Stevens Ph.D.
OnDemand Course
The Financial Side of Customer Service
The Financial Side of Customer Service
Drew Stevens Ph.D.
OnDemand Course
Forbidden Phrases All Customer Service Professionals Should Avoid
Forbidden Phrases All Customer Service Professionals Should Avoid
Kerry Weiner Elkind
OnDemand Course
It's Called a 'Customer Return'  Policy For a Reason- WOW Them Instead of Why Them
It's Called a 'Customer Return' Policy For a Reason- WOW Them Instead of Why Them
James Feldman CSP, CITE, CPIM, CPT, MIP, PCS
OnDemand Course
Using Service Level Agreements to Improve Customer Support
Using Service Level Agreements to Improve Customer Support
Ethan L. Chazin M.B.A.
OnDemand Course
Creating and Analyzing Customer Satisfaction Surveys
Creating and Analyzing Customer Satisfaction Surveys
Pete Tosh
OnDemand Course
Electronic Communication Etiquette: What Every Customer Service Professional Should Know
Electronic Communication Etiquette: What Every Customer Service Professional Should Know
Jordan Jensen Ed.D.
OnDemand Course
How to Successfully Interview, Hire and Retain Your Next CSRs
How to Successfully Interview, Hire and Retain Your Next CSRs
JJ Lauderbaugh CMC
OnDemand Course
Essential Questioning and Listening Skills for Customer Service Professionals
Essential Questioning and Listening Skills for Customer Service Professionals
Craig Harrison
OnDemand Course
Handling Negative Comments and Attacks From Customers
Handling Negative Comments and Attacks From Customers
Craig Harrison
OnDemand Course
Customer Service Best Practices for Social Media
Customer Service Best Practices for Social Media
Lisa Larter