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Creating and Implementing a Customer Service Manual
Irma Vargas, Larry Hammond Sr.
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Essential Email Skills for Customer Service Professionals
Stacy Lowman
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Customer Service Upselling: Best Practices to Capitalize on Every Call
Andy Elkind
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Communicating with Consistency and Accuracy in Customer Service
Jeffrey K. Hansler
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Customer Negotiation Techniques
Drew Stevens Ph.D.
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The Financial Side of Customer Service
Drew Stevens Ph.D.
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Forbidden Phrases All Customer Service Professionals Should Avoid
Kerry Weiner Elkind
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It's Called a 'Customer Return' Policy For a Reason- WOW Them Instead of Why Them
James Feldman CSP, CITE, CPIM, CPT, MIP, PCS
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Using Service Level Agreements to Improve Customer Support
Ethan L. Chazin M.B.A.
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Creating and Analyzing Customer Satisfaction Surveys
Pete Tosh
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Electronic Communication Etiquette: What Every Customer Service Professional Should Know
Jordan Jensen Ed.D.
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How to Successfully Interview, Hire and Retain Your Next CSRs
JJ Lauderbaugh CMC
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OnDemand Course
Essential Questioning and Listening Skills for Customer Service Professionals
Craig Harrison
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OnDemand Course
Handling Negative Comments and Attacks From Customers
Craig Harrison
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OnDemand Course
Customer Service Best Practices for Social Media
Lisa Larter
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Creating and Implementing a Customer Service Manual
OnDemand Course
Learn More
Essential Email Skills for Customer Service Professionals
OnDemand Course
Learn More
Customer Service Upselling: Best Practices to Capitalize on Every Call
OnDemand Course
Learn More
Communicating with Consistency and Accuracy in Customer Service
OnDemand Course
Learn More
Customer Negotiation Techniques
OnDemand Course
Learn More
The Financial Side of Customer Service
OnDemand Course
Learn More
Forbidden Phrases All Customer Service Professionals Should Avoid
OnDemand Course
Learn More
It's Called a 'Customer Return' Policy For a Reason- WOW Them Instead of Why Them
OnDemand Course
Learn More
Using Service Level Agreements to Improve Customer Support
OnDemand Course
Learn More
Creating and Analyzing Customer Satisfaction Surveys
OnDemand Course
Learn More
Electronic Communication Etiquette: What Every Customer Service Professional Should Know
OnDemand Course
Learn More
How to Successfully Interview, Hire and Retain Your Next CSRs
OnDemand Course
Learn More
Essential Questioning and Listening Skills for Customer Service Professionals
OnDemand Course
Learn More
Handling Negative Comments and Attacks From Customers
OnDemand Course
Learn More
Customer Service Best Practices for Social Media
OnDemand Course
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