Available in:

OnDemand Course

Customer Service Fraud Detection and Prevention

Gain an understanding of the characteristics of customer service fraud in the workplace and what you can do to mitigate against it.

The global pandemic changed the way we do business and interact with our customers in today's landscape. With more and more corporations either outsourcing their customer service function to a third party or moving the function altogether off-shore, the environment for fraud schemes is ever evolving. This topic will help the professionals responsible for corporate compliance have a better understanding of the common fraud schemes in the customer service space and provide insights into identifying common red flags.

60 minutes
Course Exam
Certificate of Completion
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Background

  • 2020 Economic Crime Survey Results
  • Case Study: Dissecting a Recent Customer Service Fraud Incident

Control Environment

  • Tone at the Top
  • Fraud Risk Assessments

Risk Identifiers

  • The Role of Compliance and Internal Audit
  • Leveraging Data Analytics and Machine Learning
  • Common Fraud Schemes
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on November 16, 2021.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Rudolph Escarne

Rudolph Escarne

PwC

  • A director in PwC’s Forensics Technology Solutions practice (FTS)
  • Recognized as a specialist in dealing with vast amounts of data and has 12 years of technology experience; within the technology practice, he brings a unique blend between technology experience and fraud detection and have assisted several Fortune 500 companies with analyzing datasets from various enterprise resource planning platforms such as SAP, Oracle and Deltek
  • Experience includes performing analytical-based investigations related to fraud allegations and economic crime investigations
  • Extensive experience working with external legal counsel on regulatory and legal matters; he has significant experience working with international clients and helping clients leverage technology to support litigation, corporate disputes, regulatory compliance, and electronic discovery projects
Marc E. Filer

Marc E. Filer

PwC

  • A director in PwC’s Investigations & Forensic practice and has approximately 16 years of forensic accounting experience
  • Focusses on anti-corruption/FCPA matters, including internal investigations, compliance program assessments, and due diligence
  • Has also managed financial accounting and fraud investigations, anti-money laundering investigations/lookbacks, and dispute analysis/expert witness cases
  • Has worked on matters in over 30 countries and gained experience in pharmaceutical/medical products, manufacturing, industrial products, retail and consumer, hospitality, and the technology industries
  • A licensed Certified Public Accountant (CPA) in Ohio, Virginia, and Washington. D.C.; he is also a Certified Fraud Examiner, Accredited in Business Valuation (ABV), and Certified in Financial Forensics (CFF)
  • M.B.A. degree, Georgetown University; B.A. degree, Ohio University
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 406104
Published 2021
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!