Turn conflict into trust-building results without compromising standards.
Conflict is a daily struggle for construction professionals: Competing priorities, deadlines, coordination with multiple entities, dealing with the public, and the list goes on. When pressure rises, it's a human tendency to feel torn between preserving the relationship at the expense of standards and boundaries, or forge ahead to meet the standards while damaging relationships along the way. Everyone faces this dilemma, and under enough pressure, most people ultimately make a choice one way or the other. Unfortunately, choosing either option damages trust, which is takes a long time to build and a matter of seconds to destroy. Nobody should have to choose between relationships and results. Conflict is inevitable, but drama is optional. This webinar will provide construction professionals with a proven method to trransform daily conflict into a catalyst for building trusting relationships and maintaining the highest standards with no compromises. Whether you are in senior leadership and managing strategy and community relations, a PM navigating multiple vendors and competing priorities, or a foreman engaging community residents around safety issues, this webinar will give you a practical, effective template for working with conflict instead of around it. Recognize unproductive conflict a mile away. Explore the impact of showing up with the right mindset. Learn the three key components to include in any conflict conversation, and gain confidence to make conflict your secret superpower. Bonus experience: All participants will have the opportunity to assess their own drama-resilience, compare their score to benchmark standards, and get personalized development tips.
Learning Objectives
- You will be able to define conflict as the gap between what is desired and what is actually experienced in a work environment.
- You will be able to differentiate between productive conflict and unproductive “drama” behaviors, including roles within the Drama Triangle (victim, persecutor, rescuer).
- You will be able to identify the components of drama resilience and explain how it transforms conflict into positive outcomes.
- You will be able to recognize the key elements of compassionate accountability, including the balance between compassion and accountability and the ORPO conversation framework.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Conflict Is Inevitable. Drama Is Optional
- What Is Conflict
- What's the Difference Between Good and Bad Conflict?
- How Drama Undermines Standards and Trust
Drama Resilience: The Secret Superpower for Construction Professionals
- What Is Drama Resilience?
- How to Measure Drama Resilience
- Measure Your Own Drama Resilience Instantly
Compassion vs. Accountability: The Essential Dilemma Everyone Faces
- The Pressure to Choose Relationships or Results
- Consequences of Picking One Over the Other
- Correcting Misconceptions About Compassion
It All Starts With Mindset
- What's Coming at You Is Probably Coming out of You
- Three Switches of a Compassion Mindset
How to Have Compassionate Accountability Conversations
- Three Keys to a Successful Interaction
- ORPO - the Formula for Compassionate Accountability Conversations
- Examples of ORPO in Real-Life Construction Dilemmas
- Building Your ORPO Playbook
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 1, 2026.
Call 1-866-352-9540 for further credit information.
- AIA 0.5
- Lorman Education Services/Noggin Guru is a registered provider of AIA-approved continuing education under Provider Number J2016. This course is approved for 0.5 Learning Unit hour(s). Prerequisite: None, Program Level: Intermediate: Advanced Preparation: None
All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES ([email protected] or (800) AIA 3837, Option 3). This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
- ASA 0.75
- This program may qualify for 0.75 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
- AK ENG 1.0
- This Ondemand program is applicable for professional development hours through the Alaska State Board of Registration for Architects, Engineers and Land Surveyors. Professional development hours: 1.0.
*Please check the rules and requirements in your state for compliance.
- AL ENG
- This Ondemand program is applicable for professional development hours through the Alabama Board of Licensure for Professional Engineers and Professional Land Surveyors.*
*Please check the rules and requirements in your state for compliance.
- AR ENG
- This Ondemand program is applicable for 0.9 professional development hour(s).*
*Please check the rules and requirements in your state for compliance.
- FL ENG 1.1
- This course has been approved for 1.1 PDH(s) by the Florida Board of Professional Engineers in the Areas of Practice.
- GA ENG
- This Ondemand program is applicable through the Georgia State Board of Registration for Professional Engineers.for 0.9 professional development hour(s).*
*Please check the rules and requirements in your state for compliance.
- IA ENG
- This Ondemand program is applicable for professional development hours for engineers. Please refer to Chapter 3, 193C IAC.*
- ID ENG 1.0
- This Ondemand program is applicable for 1.0 professional development hour(s) through the Idaho Board of Professional Engineers and Professional Land Surveyors.*
*Please check the rules and requirements in your state for compliance.
- IL ENG 1.0
- This program is applicable for 1.0 professional development hour(s) through the Illinois Society for Professional Engineers.*
*Please check the rules and regulations in your state for compliance.
- IN ENG 1.1
- This Ondemand program is applicable for 1.1 professional development hour(s) through the Indiana State Board for Professional Engineers.*
*Please check the rules and requirements in your state for compliance.
- KS ENG 1.0
- This program is applicable for 1.0 professional development hour(s) for engineers.*
*Please check the rules and regulations in your state for compliance.
- KY ENG 0.9
- This Ondemand program is applicable for 0.9 professional development hour(s) for engineers.*
*Please check the rules and requirements in your state for compliance.
- LA ENG
- The Louisiana Professional Engineering and Land Surveying Board (LAPELS) no longer approves providers or courses. Lorman Education Services/Noggin Guru, Inc. believes that this course is worth 1.0 PDH(s). According to LAPELS' rules, It will be the responsibility of the licensee to determine if a Course/Activity offered by an unapproved sponsor/provider is an Acceptable Activity.
- MD ENG 0.5
- Lorman Education Services/Noggin Guru, Inc. is a board approved sponsor with the Maryland Board of Professional Engineers. This course qualifies for 0.5 professional development hour(s).
- ME ENG 0.5
- This ondemand program is applicable for a maximum of 0.5 hour(s) toward the annual PDH requirement. Please note: The State of Maine Professional Engineers Registration Board does not pre-approve courses for professional development credit.*
*Please check the rules and requirements in your state for compliance.
- MN ENG 1.0
- This course is applicable for a maximum of 1.0 hour(s) toward the PDH requirement for engineers. Please note: The Minnesota State Board of Registration for Engineers has final authority on the acceptance of individual courses.
- MO ENG 1.0
- This ondemand course is applicable for 1.0 professional development hour(s) for engineers.*
*Please check the rules and requirements in your state for compliance.
- MS ENG
- This ondemand course is applicable for professional development hours through the Mississippi State Board of Registration for Professional Engineers.*
*Please check the rules and requirements in your state for compliance.
- MT ENG 0.5
- This ondemand course is applicable for 0.5 professional development hour(s) for engineers.*
*Please check the rules and requirements in your state for compliance.
- NC ENG 1.0
- This program may qualify for up to 1.0 professional development hour(s) for engineers. Please note: The North Carolina Board of Examiners for Engineers and Surveyors does not require that licensees take their CE from a Board approved Sponsor. The onus is on the licensee to make the determination of whether a course or activity has a purpose or objective which will maintain, improve, or expand the skills and knowledge relevant to the licensee's field of practice.
- ND ENG 1.0
- The North Dakota State Board of Registration for Engineers and Land Surveyors does not pre-approve courses or providers.
This course may be applicable for professional development hours in your state. Please check your rules and requirements for compliance.
- NE ENG
- This course is applicable for professional development hours for engineers if the course is continuing engineering education for you..*
*Please check the rules and requirements in your state for compliance.
- NH ENG 0.5
- This course is applicable for 0.5 professional development hour(s) for engineers.*
*Please check the rules and requirements in your state for compliance. The New Hampshire Board of Engineers has final authority on granting approval.
- NJ ENG
- Lorman Education Services/Noggin Guru, Inc. is authorized as a provider to offer courses through the New Jersey Board of Professional Engineers.
This course is applicable for 0.0 CPC credit(s) for engineers. *
*Please check the NJ State rules and requirements for compliance.
- NM ENG 0.5
- This course is applicable for 0.5 professional development hour(s) for engineers.*
*Please check the rules and requirements in your state for compliance.
- NV ENG 0.5
- This course is applicable for 0.5 professional development hour(s) through the Nevada State Board of Engineering and Land Surveyors.*
*Please check the rules and requirements in your state for compliance.
- OH ENG
- This ondemand course is applicable for continuing education credit for engineers through the Ohio State Board of Licensure for Professional Engineers provided it is a relevant managerial, ethical or technical topic relevant to the practice of engineering or surveying.*
*Please check the rules and requirements in your state for compliance
- OK ENG
- This course is applicable for professional development hours for engineers.*
*Please check the rules and requirements in your state for compliance.
- OR ENG
- This course is applicable toward engineering continuing education hours in Oregon, please refer to your rules and laws.
- PA ENG 1.1
- This program is applicable for 1.1 PDH(s) for engineers through the Pennsylvania State Board of Professional Engineers, Land Surveyors and Geologists.*
*Please check the rules and requirements in your state for compliance.
- SC ENG 0.5
- This course is applicable for 0.5 hour(s) toward the PDH requirement for engineers through the South Carolina Board of Registration for Professional Engineers.*
*Please check the rules and requirements in your state for compliance.
- SD ENG
- This course is applicable for professional development hours for engineers in South Dakota.*
*Please check the rules and requirements in your state for compliance.
- TN ENG
- This course is applicable for professional development hours for engineers.*
*Please check the rules and requirements in your state for compliance.
- TX ENG
- This Ondemand course is applicable for professional development hours for engineers.*
*Please check the rules and requirements in your state for compliance.
- UT ENG
- This course is applicable for professional development hours for engineers.*
*Please check the rules and requirements in your state for compliance.
- VA ENG 1.0
- This program is applicable for 1.0 hour(s) of continuing education through the Board for Architects, Professional Engineers, Land Surveyors, Certified Interior Designers and Landscape Architects (APELSCIDLA BOARD).*
*Please check the rules and requirements in your state for compliance.
- VT ENG
- This course is applicable for professional development hours for engineers.*
*Please check the rules and requirements in your state for compliance.
- WI ENG 1.0
- This course is applicable for a maximum of 1.0 hour(s) toward the PDH requirement for engineers.*
*The Wisconsin Engineer Section has final authority on the acceptance of individual courses and providers.
- WV ENG 0.5
- This course is applicable for 0.5 professional development hour(s) for engineers.*
*Please check the rules and requirements in your state for compliance.
- WY ENG 1.1
- This course is applicable for 1.1 professional development hour(s) for Wyoming engineers.*
*Please check the rules and requirements in your state for compliance.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 0.75
- Lorman Education Services/Noggin Guru Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 0.75 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Nathan Regier, Ph.D.
Next Element Consulting, LLC
- Founder and CEO of Next Element Consulting, a global organizational culture consulting company
- Published four books about compassionate leadership and workplace culture
- Hosts a podcast called OnCompassion with Dr. Nate
- Certifying master trainer in the Process Communication Model
- Ph.D. degree in clinical psychology, University of Kansas
- Can be contacted at [email protected]
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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