Understand call-baiting laws under the FDCPA to maximize your company's ability to not take the bait.
Wise consumers and their attorneys often work to entrap collectors and call center representatives into violations of consumer protection statutes. This practice of call baiting is something all call centers must guard against. In this topic you will learn how to identify call baiters and successfully train your employees to avoid falling into a call baiting trap. The material will discuss the federal statutes most used for call baiting, typical call baiting tells, common call baiting scenarios and appropriate responses to avoid any violations.
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Defining Call Baiting
- What?
- Why?
- How-Statutory Schemes That Make Call Baiting Possible
- FDCPA
- FCRA
- TCPA
Preventing Call Baiting
- Call Baiting Tells
- Common Federal Law Scenarios Used
- FDCPA/UDAAP
- FCRA
- TCPA
- Common Baiting Questions and Best Practice Responses
- Ending Call Baiting
- CMS
- Training
- Documentation
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on May 29, 2018.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Kelly Knepper-Stephens
TrueAccord
- Vice President, Legal & Compliance, TrueAccord
- Advises her company on all aspects of consumer financial protection law
- Conducts regular seminars, presentations, and has a podcast TwoDEBTicated Attorneys
- Serves on the board of directors for the Receivables Management Associates International and is an ACA certified instructor
- J.D. degree, George Washington University School of Law
- Can be contacted at [email protected] or 415-850-9585
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
