Understand call-baiting laws under the FDCPA to maximize your company's ability to not take the bait.
Wise consumers and their attorneys often work to entrap collectors and call center representatives into violations of consumer protection statutes. This practice of call baiting is something all call centers must guard against. In this topic you will learn how to identify call baiters and successfully train your employees to avoid falling into a call baiting trap. The material will discuss the federal statutes most used for call baiting, typical call baiting tells, common call baiting scenarios and appropriate responses to avoid any violations.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Defining Call Baiting
- What?
- Why?
- How-Statutory Schemes That Make Call Baiting Possible
- FDCPA
- FCRA
- TCPA
Preventing Call Baiting
- Call Baiting Tells
- Common Federal Law Scenarios Used
- FDCPA/UDAAP
- FCRA
- TCPA
- Common Baiting Questions and Best Practice Responses
- Ending Call Baiting
- CMS
- Training
- Documentation
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on May 29, 2018.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Audio & Reference Manual
- Arizona CLE 1.0
- CA MCLE 1.0
- CT CLE 1.0
- GA CLE 1.0
- HI CLE 1.0
- IL CLE 1.0
- ME CLE 1.0
- MT CLE 1.0
- NJ CLE 1.2
- NV CLE 1.0
- NY CLE 1.0
- VT CLE 1.0
- WA CLE 1.0
- WV MCLE 1.2
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
- Arizona CLE 1.0
- CA MCLE 1.0
- CT CLE 1.0
- HI CLE 1.0
- IL CLE 1.0
- ME CLE 1.0
- MT CLE 1.0
- NJ CLE 1.2
- NV CLE 1.0
- NY CLE 1.0
- VT CLE 1.0
- WA CLE 1.0
- WV MCLE 1.2
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
More Program Information
Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Kelly Knepper-Stephens
Stoneleigh Recovery Associates, LLC
- General counsel and chief compliance officer at Stoneleigh Recovery Associates, LLC
- Practice emphasizes all aspects of government regulation, compliance, and civil litigation; advising on the FDCPA, FCRA, TCPA, GLBA, HIPAA, and other federal and state regulations
- Conducts seminars and workshops regarding FDCPA, TCPA, HIPAA, ethics and professional responsibility
- Member and Certified Receivables Compliance Professional of Debt Buyer’s Association International; member MAP Attorney Program and Credit & Collection Compliance Officer designation of the American Collectors Association; member InsideARM Compliance Professional’s Forum
- Named one of the Top 25 Women in Collections by Collection Advisor magazine in 2016
- Barred in California, D.C., Illinois and Maryland
- J.D. degree, George Washington University Law School
- Can be contacted at 630-396-8087 or [email protected]
More Program Information
Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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