Understand call-baiting laws under the FDCPA to maximize your company's ability to not take the bait.
Wise consumers and their attorneys often work to entrap collectors and call center representatives into violations of consumer protection statutes. This practice of call baiting is something all call centers must guard against. In this topic you will learn how to identify call baiters and successfully train your employees to avoid falling into a call baiting trap. The material will discuss the federal statutes most used for call baiting, typical call baiting tells, common call baiting scenarios and appropriate responses to avoid any violations.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Defining Call Baiting
- What?
- Why?
- How-Statutory Schemes That Make Call Baiting Possible
- FDCPA
- FCRA
- TCPA
Preventing Call Baiting
- Call Baiting Tells
- Common Federal Law Scenarios Used
- FDCPA/UDAAP
- FCRA
- TCPA
- Common Baiting Questions and Best Practice Responses
- Ending Call Baiting
- CMS
- Training
- Documentation
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on May 29, 2018.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Kelly Knepper-Stephens
TrueAccord
- Vice President, Legal & Compliance, TrueAccord
- Advises her company on all aspects of consumer financial protection law
- Conducts regular seminars, presentations, and has a podcast TwoDEBTicated Attorneys
- Serves on the board of directors for the Receivables Management Associates International and is an ACA certified instructor
- J.D. degree, George Washington University School of Law
- Can be contacted at [email protected] or 415-850-9585
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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