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Collection Negotiation Best Practices

Learn how to better negotiate your collection debt while understanding new tactics to help be more successful without wasting time and money.Credit and collections professionals face tough challenges from pesky customers daily. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless, at best, and a drain on your valuable time and money at worst. This information will help credit and collections professionals better develop their negotiation tactics, implement policies and procedures that will make negotiation easier and more effective, and better understand when to seek help from outside your organization.
69 minutes
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Commercial Collections
  • Collecting Internally
    • Credit and Collections Policies
    • Timing Your Efforts
  • Outside Collections
    • When to Place
    • Collection Agency vs. Attorney
  • Managing Your Customer Base
    • Being Aggressive Without Losing Future Business
    • How to Know When to Cut Bait
Consumer Collections
  • FDCPA and State Regulations
    • Know the Risks
    • Stay Aggressive
  • The Importance of Training
    • Create a Script/Handbook
    • Monitoring and Compliance
  • Utilize Outside Collections
    • Agencies vs. Lawyers
    • Alternative Fee Structures
Unusual Circumstances
  • Collateral
    • When to Seize and When to Wait
    • Doubling Down
  • Other Security
    • Judgments
    • Promissory Notes
    • And More
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

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  • Arizona CLE 1.0
     
  • CA MCLE 1.0
     
  • CT CLE 1.0
     
  • HI CLE 1.0
     
  • NJ CLE 1.3
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.3
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Raymond P. Wendolowski Jr., Esq.

Raymond P. Wendolowski Jr., Esq.

Bernstein-Burkley, P.C.

  • Partner-in-charge of the creditors’ rights group at Bernstein-Burkley, P.C.
  • Practice focuses primarily on commercial collection litigation
  • Frequently speaks at webinars and conferences, including leading CLEs for Lorman Educational Services and the National Association of Credit Management
  • Member of the Pennsylvania Bar Association and Allegheny Bar Association
  • J.D. degree, associate editor of the Tax Review, University of Pittsburgh, School of Law; while completing J.D. degree, completed a legal intern externship at the City of Pittsburgh Zoning Board of Adjustment; B.A. degree in communications, University of Scranton
  • Can be contacted at 412-456-8119 or [email protected]
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409701
Published 2022
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