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Email Etiquette: Tips and Techniques for Success

Be more efficient when writing emails and ensure you make a positive first impression for yourself and your organization.

There are rules and etiquette that need to be followed in today's business email communications. The way you write and respond to emails and other documentation reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view and agreeing with you or not. It can also make a difference between someone interpreting your message the way you intended or completely misunderstanding your message.

66 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Netiquette Matters

The Dos and Don'ts of Business Etiquette Email

First Impressions Are Crucial - Even in an Email

  • Spell Check
  • Hitting Send and Regretting It

Reading and Responding to Emails

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on April 28, 2022.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

MP3 Download

No credit available.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jules Martinez Hirst

Jules Martinez Hirst

Etiquette Consulting, Inc.

  • Sought-after business and social etiquette expert
  • Co-author of The Power of Civility
  • Founder of Etiquette Consulting, Inc.
  • Dedicated to empowering individuals and groups with confidence and essential social grace, she conducts lectures, workshops, seminars, and webinars for business professionals, newly elected officials, college students, youth, teens, and brides to be
  • Has worked with corporations and nonprofits such as NALEO, Northrop Grumman, County of Los Angeles Libraries, Sun America, Ernst & Young, the Girl Scouts of America, and numerous schools and universities, including UCLA, USC, Cal State Los Angeles, UC Santa Barbara, and Mount St. Mary’s
  • Regarded as a foremost authority in business etiquette, she has been interviewed by and quoted in a variety of media outlets, including NBC Nightly News, ABC World News, Yahoo!, Bravo TV, MTV, Good Morning America, KCBS, the San Diego Tribune, Chicago Tribune, The Smart Show, KNX 1070, KFI, Marketplace PR, and Los Angeles Times
  • Can be contacted at 310-425-3160 or [email protected]
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409225
Published 2022
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