Learn how to communicate with the opposition and brainstorm resolutions.
People with different goals often clash. Conflict is not necessarily a bad thing. When solving conflicts, we can often arrive at solutions to other underlying issues that need solving. This topic will include understanding the conflict and knowing more about those whose ideas, beliefs, and backgrounds may be different from your own. It will also ensure that relationships with opponents continue and grow. You will learn how to communicate with the opposition and brainstorm resolutions. You will also learn to find peaceful solutions to difficult situations by exploring alternatives and choosing the best resolution for all parties involved.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Conflict as an Opportunity
- A Chance for Learning/Teaching - Four Domains in Common Language
- Finding Common Ground - List of Values
- Listening - Techniques and Solutions
Meet Conflict Head-on
- Be Direct
- Address Issues Quickly
- Prevent Problems Before They Start
What's in It for Me?
- Understanding Motives
- Help Others Achieve Their Objectives
Is It Really That Important?
- Pick Your Battles
- Weigh Value
- Open Lines of Communication
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on January 10, 2023.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Irma Vargas
V1H Consulting
- 20 years of development, training, and facilitation of workshops for public and private sector organizations in employee engagement, customer service, diversity, establishing processes to mitigate discrimination, favoritism, leadership development, team building, and strategic planning
- Coaches leaders and managers in public and private sector organizations around talent development through strengths-based methodologies
- Organizations include CDC, California State Department of Public Health, Pasadena Public Health Department, El Rancho Unified School District, New Grace Community Church
- M.P.A. degree, California State University, Northridge, The Tseng College; B.A. degree in English, Whittier College
- 34 Strong Certified StrengthsFinder™ Coach
- Can be contacted at [email protected] or https://twitter.com/V1Hcoach
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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