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Best Practices of Office Managers

Determine how to prioritize and complete important assignments and ensure a positive, productive work environment.

Many office managers who are expected to multitask and prioritize projects often do not understand how to leverage time to ensure the most important deadlines are met amid rapid change. They also do not recognize how to effectively address negative behavior which spreads contagious negativity throughout the office and generates conflict. This presentation will help those who are responsible for the completion of important tasks with a firm deadline to develop a process to determine how to prioritize and complete important assignments despite continuous change, and how to spot and reroute negativity to ensure a positive, productive work environment. The live webinar also explains how recognizing and defusing conflict can improve workplace relationships and productivity. This workshop is critical for office managers to ensure they can increase office productivity, positivity, and profitability.

68 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Challenge for Office Managers

  • Diverse and Complicated Work With Tasks, People, and Projects
  • Multiple Hats, Urgent and Important Projects to Complete - Introduction of Office Management Techniques
  • Leveraging Time Prioritization Techniques to Complete Important Projects

Prioritization of Projects Using - Four Quadrant Prioritization Tool Minutes)

  • Describe Four Quadrants and Types of Work to Assign to Each Quadrant
  • Strategies to Delegate Quadrant 4 Work
  • Tactics to Stop Disruption, Create Focus, and Learn How to Ramp-up to Complete Work

Identifying Negative Behavior

  • Seven Types of Behavior Which Negatively Impact Co-Workers
  • Examples of Negativity
  • Strategies to Reroute Negative Behavior Without Causing Resentment

Strategies to Eliminate Negativity and Promote Positive Workplace

  • Choosing Response
  • Seven Habits of Positivity
  • Discussion of Habits and Strategy Practice

Defusing Conflict

  • Kick Conflict to the Curb Principles
  • Developing Go-to Strategies
  • Repairing and Revitalizing Relationships

Call to Action

  • Prioritize and Protect Time With Quadrants
  • Recognize and Reduce Negativity
  • Defuse Conflict and Develop Relationships for Successful Office Management
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on September 22, 2022.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

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No credit available.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

April Callis-Birchmeier, CSP, PMP®, CCMP

April Callis-Birchmeier, CSP, PMP®, CCMP

Springboard Consulting, LLC

April Callis Birchmeier, CSP, PMP®, CCMP(TM)

  • CEO of Springboard Consulting, a boutique change management consulting firm
  • Internationally known organizational change management and workplace culture expert
  • Recognized as one of the Top 30 Global Guru, Organizational Culture 2021 and 2022
  • Served the Association of Change Management Professionals (ACMP) to develop the global professional standard for all change management practitioners worldwide and is a Qualified Education Provider
  • Certifications include: PMP® (Project Management Professional), CSP (Certified Speaking Professional), and CCMP(TM) (Certified Change Management Professional)
  • Author of the bestseller ‘READY, Set, Change! Simplify and Accelerate Organizational Change’
  • [email protected], www.springboard-consult.com, 517-281-7614
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Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409306
Published 2022
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