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An Administrative Assistant's Guide to Conflict Resolution

Learn how to handle different types of conflict effectively.

Conflict in the workplace can bring unmanageable stress, creating a toxic work environment. But there are skills that will help minimize conflict and build rapport and relationships with those in and out of the workplace. When conflict is resolved well, work environments become easier, higher functioning, and a strong staff morale aides in productivity. Everyone has a part to play in the conflict that naturally emerges in a workplace. Learn the skills you need to be a value add for your workplace when conflict arises. Staff with strong dispute resolution skills are more likely to be seen as leaders and valued employees who everyone wants to work on their team.

57 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Conflict?

Reading the Field/Brain Levels

Internal Skills/Filter vs. Empathic Listening

External Skills/Reflections and Powerful Questions

Transforming Criticism/Finding the Interest

Negotiating the Middle Space

Questions?

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on November 8, 2022.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

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No credit available.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Elizabeth Clemants, MSW

Elizabeth Clemants, MSW

Planning Change, LLC

  • Founder of Planning Change, a boutique conflict resolution training firm, and Hidden Water, a restorative justice response to interfamilial abuse
  • 25 years of experience as a professional mediator
  • Previously ran the community and court mediation programs in Brooklyn and Manhattan
  • New York State Unified Court System certified trainer of conflict resolution
  • Has served on many committees for conflict resolution curriculum development
  • Adjunct professor at Fordham Law School, teaching basic mediation skills
  • Currently working on publishing a book on conflict resolution
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 410145
Published 2022
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