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Client Termination: How to Protect Your Organization

Explore the guidelines for deciding when to fire which clients and how to go about it if the relationship has become problematic.

Chances are that you've experienced a relationship with a client that either makes you uncomfortable, makes you scream, or makes you wish you'd never taken them on. Businesses often face situations where they need (or want) to terminate a client relationship for one reason or another. These reasons may range from conflicts of interest, unlawful behavior, inability to fulfill obligations, by either client or the business, or fundamental disagreements. When is the optimal time to end such a relationship? What ethical obligations should be considered in the termination of such a relationship? What steps can be taken to stay in compliance with industry best practices, and prevent pitfalls that may occur when firing a client?

Runtime: 103 minutes
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Guidelines for Deciding Whether to Fire a Client

  • Repair or Replace?
  • When You Should Terminate
    • Violation of Law or Ethics Rules
    • Impairment
    • ClientInitiated Termination
  • Optimal Conditions for Firing a Client
    • Client Consent to Termination
    • No Adverse Affect
    • You'Ve Been Used
    • Fundamental Disagreements
    • Unfulfilled Obligations
    • Unreasonable Burden
    • Other Contractual Outs

Guidelines for Deciding Which Clients to Fire

  • The Pareto Principal
  • Opportunity Costs and Cost Benefit Analysis
  • Lead, Follow, or Get out of the Way
  • Communication and Expectations

Procedural Guidelines for Firing a Client

  • Begin With Possible Endings in Mind
  • Plan Ahead, Making It a Process
  • Protect the Client's Interests
  • Remain Professional
  • Consider a Referral
  • Review Your Contract!
  • End It Quickly
  • Accommodating Unstable Clients
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 10, 2019.

Call 1-866-352-9540 for further credit information.

No Credit Available

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Noel R. Bagwell, III, Esq.

Noel R. Bagwell, III, Esq.

Executive Legal Professionals, PLLC

  • President and chief legal counsel at Executive Legal Professionals, PLLC (ExecutiveLP®)
  • Practice emphasizes all aspects of preventive law for start-ups and entrepreneurs, especially in connection with business formation, outside general counsel, franchising, and small business mergers and acquisitions
  • Conducts regular seminars and workshops on numerous preventive law, start-up law, small business law, small business mergers and acquisitions, contracts, franchising, and other small business legal services
  • Written several publications related to the areas of preventive law for start-ups and small businesses
  • Member of the Nashville Bar Association and Tennessee Bar Association
  • J.D. degree, Cumberland School of Law at Samford University, Birmingham, AL; B.A. degree in philosophy, Austin Peay State University, Clarksville, TN
  • Can be contacted at 615-716-0606, [email protected] or on Twitter® @ExecutiveLP
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400836
Published 2019
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